Yaamava' Resort & Casino at San Manuel

Quality Assurance Specialist, Food & Beverage

HIGHLAND, CAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Yaamava' Resort & Casino at San Manuel

  • Job overview

    The Quality Assurance Specialist - Food & Beverage at Yaamava' Resort & Casino focuses on enhancing guest experience in F&B outlets by analyzing trends and improving service quality.

  • Responsibilities and impact

    The role involves analyzing guest feedback trends, collaborating with marketing and F&B teams, developing training and marketing plans, managing projects, performing data analysis, and communicating findings to leadership to improve guest loyalty and operational efficiency.

  • Experience and skills

    Requires a Bachelor's degree in Business Administration or related field, with at least two years of experience in casino operations, customer experience, or hospitality preferred. Skills include knowledge of business processes, software implementation, marketing strategy, communication, presentation, writing, and interpersonal abilities. Lean Six Sigma certification and experience with quality assurance policies are preferred.

  • Work environment and culture

    The company values employee growth and well-being, emphasizing a supportive work environment as one of the largest private employers in the Inland Empire.

  • Company information

    Yaamava' Resort & Casino at San Manuel is a significant employer in the Inland Empire, focused on providing exceptional guest experiences in hospitality and gaming.

  • Job location and travel

    The position is located at Yaamava' Resort & Casino at San Manuel, with no driving responsibilities required.

  • Unique job features

    The role uniquely combines quality assurance with marketing and operational analysis within a casino F&B environment, requiring interaction across multiple departments and use of guest feedback systems.

Company overview

Yaamava' Resort & Casino at San Manuel is a premier entertainment destination located in Highland, California, operated by the San Manuel Band of Mission Indians. The resort offers a wide array of gaming options, including slot machines and table games, alongside luxurious accommodations, dining, and entertainment venues. The casino generates revenue primarily through its gaming operations, hospitality services, and events. Originally opened in 1986 as a bingo hall, it has undergone significant expansions and rebranding efforts, most notably its transformation into Yaamava' Resort & Casino in 2021, reflecting its commitment to providing a world-class experience.

How to land this job

  • Position your resume to highlight your experience in quality assurance within food and beverage or hospitality, emphasizing your ability to analyze guest feedback and improve customer loyalty.

  • Focus on showcasing skills in data analysis, project coordination, marketing strategy development, and cross-department collaboration, as these are key components of the role.

  • Apply through multiple platforms including Yaamava' Resort & Casino's official careers page, LinkedIn, and relevant job boards to maximize your application visibility.

  • Connect with current employees in the Food & Beverage or Quality Assurance divisions at Yaamava' Resort & Casino on LinkedIn; start conversations by referencing recent marketing campaigns or guest experience initiatives they have shared, or ask about the challenges the QA team is currently addressing.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'guest feedback analysis,' 'quality assurance,' 'marketing initiatives,' 'data manipulation,' and 'project management' to ensure it passes initial automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and upskilling.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.