Job summary
Job post source
This job is directly from CareSource
Job overview
The Sales Operations Quality Analyst III at CareSource monitors agent onboarding activities to ensure compliance with policies, procedures, and regulations, impacting sales operations quality and regulatory adherence.
Responsibilities and impact
The role involves monitoring agent onboarding, identifying risks and improvement opportunities, supporting audits, managing agent data reconciliation, reviewing sales calls, ensuring compliance of marketing materials, maintaining policies, conducting data analysis, providing training, and handling escalations.
Compensation and benefits
The salary range is $61,500 to $98,400 with potential bonuses based on performance, and a comprehensive total rewards package including health and well-being benefits.
Experience and skills
Requires a bachelor's degree or equivalent experience, five years in healthcare or managed care, customer service experience, and preferred experience in insurance compliance or audit; proficiency in Microsoft Office and strong communication and project management skills are needed.
Work environment and culture
CareSource fosters an inclusive environment valuing diversity, teamwork, and personal excellence, emphasizing partnerships and continuous development.
Company information
CareSource is a healthcare company focused on managed care with a commitment to inclusivity and employee well-being.
Job location and travel
This is a remote position with a general office environment setting.
Unique job features
The job offers unique responsibilities such as acting as a subject matter expert on project teams, managing compliance across multiple platforms, and ownership of key reporting and training materials.
Company overview
CareSource is a nonprofit managed care organization that provides public health care programs including Medicaid, Medicare, and Marketplace plans. Founded in 1989 and headquartered in Dayton, Ohio, CareSource focuses on offering accessible and affordable health care services to low-income individuals and families. The company generates revenue through government contracts and premiums from its various insurance plans. CareSource has grown significantly over the years, expanding its services to multiple states and continuously enhancing its programs to meet the evolving needs of its members.
How to land this job
Position your resume to highlight your experience in monitoring compliance, agent onboarding, and your ability to identify and communicate irregular trends, as these are core to the Sales Operations Quality Analyst III role at CareSource.
Emphasize your skills in data analysis, audit support, policy and procedure management, and your proficiency with tools like Microsoft Office and SAP applications, particularly Agent Performance Management (APM).
Apply through multiple platforms including CareSource's corporate careers page and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect with current CareSource employees in Sales Operations or Quality Assurance on LinkedIn; use ice breakers such as commenting on recent company initiatives related to compliance or asking about their experience with agent onboarding processes.
Optimize your resume for ATS by incorporating keywords from the job description like 'agent onboarding,' 'compliance,' 'audit,' 'data analysis,' 'policy management,' and 'SAP APM' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill sharpening.
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