Job summary
Job post source
This job is directly from eClinicalWorks
Job overview
The Technical Support Engineer at eClinicalWorks is responsible for managing and supporting the company's systems infrastructure to improve healthcare IT solutions.
Responsibilities and impact
The role involves designing, implementing, maintaining infrastructure, monitoring performance, performing root cause analysis, managing customer relationships, meeting SLAs, and collaborating with cross-functional teams.
Experience and skills
Requires a bachelor's degree (master's preferred), experience with server-side programming, relational databases, Java or .NET, Internet protocols, XML, Linux and Windows OS, web servers, and strong technical support and communication skills.
Work environment and culture
eClinicalWorks values creativity, innovation, teamwork, and a culturally diverse, fast-paced, and fun work environment focused on improving healthcare.
Company information
eClinicalWorks is a privately held leader in healthcare IT providing cloud-based EHR/PRM solutions globally to enhance medical workflows and reduce physician burnout.
Company overview
eClinicalWorks is a prominent healthcare IT company that specializes in providing electronic health records (EHR) solutions and practice management software to medical practices and healthcare organizations. Founded in 1999, the company has grown to serve a vast network of healthcare providers, offering cloud-based solutions that streamline clinical workflows and enhance patient care. eClinicalWorks generates revenue through the sale of its software products, subscription services, and support offerings. A significant milestone in its history was the introduction of its cloud-based EHR system, which has been pivotal in transforming healthcare delivery by improving data accessibility and interoperability.
How to land this job
Position your resume to highlight your technical expertise in server-side programming, relational databases, and proficiency with languages like Java, .NET, and VB/COM as mentioned in the job description.
Emphasize your experience with Internet protocols (HTTP/HTTPS), XML/XSL, Linux and Windows operating systems, and your ability to manage and troubleshoot complex infrastructure systems to align with eClinicalWorks' requirements.
Apply through multiple channels including the official eClinicalWorks corporate careers page and LinkedIn to maximize your chances of being noticed.
Connect on LinkedIn with current Technical Support Engineers or team members in the technical division at eClinicalWorks; use ice breakers like complimenting recent product enhancements or asking about their approach to handling complex technical support scenarios.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'SQL Server,' 'N-Tier Architecture,' 'root cause analysis,' and 'customer satisfaction' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume to the job description, and identify relevant LinkedIn contacts to network with, saving you valuable time during your job search.
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