Job summary
Job overview
This job is for an IT Help Desk position at Quality Business Machines, focusing on providing IT support to over 200 users across multiple clinics.
Responsibilities and impact
The role involves administering systems, troubleshooting hardware and software issues, assisting in equipment installation, and providing user support while utilizing a ticket-tracking system.
Compensation and benefits
The salary range is $48,000 - $60,000, with benefits including health care, dental, vision, life insurance, a 403(b) retirement plan, and education reimbursement.
Experience and skills
Candidates must have a high school diploma, relevant certifications (CCNA, CompTIA Network+), and at least 2 years of experience in a related field, along with strong customer service and organizational skills.
Career development
Entry-level employees have opportunities to advance into management, HR, or other areas within the company.
Work environment and culture
The company values a welcoming and multicultural environment, aiming to provide high-quality and affordable healthcare services.
Company information
Quality Business Machines is focused on improving healthcare access in South Los Angeles, serving a diverse community through comprehensive services.
Team overview
The IT team collaborates closely, with the technician working under the direction of the IT Supervisor and alongside senior IT staff.
Company overview
Quality Business Machines LLC, based in Sacramento, California, specializes in selling and supporting NCR and Micros hardware and software, along with RORC POS software. The company generates revenue by providing point-of-sale (POS) systems and related services to various businesses. Established in 2011, Quality Business Machines has a workforce of 10-100 employees and annual revenue ranging from $1 to $10 million. The company is known for its expertise in business information systems and has a presence in the retail solutions market.
How to land this job
Tailor your resume for the IT Help Desk position at Quality Business Machines by emphasizing your experience in hardware and software maintenance, as well as your ability to provide IT support for multiple users.
Highlight your familiarity with LAN and WAN systems, ticket-tracking systems, and your problem-solving skills, as these are critical for the role.
Apply through various channels including Quality Business Machines' corporate website and LinkedIn to maximize your chances of being noticed for the position.
Connect with professionals in the IT department at Quality Business Machines on LinkedIn to gain insights about the company culture and the specific requirements for the role; an effective ice breaker could be asking about their experience with system administration or recent projects they’ve worked on.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'IT help desk support,' 'hardware and software maintenance,' and 'network equipment installation' to ensure it passes initial screenings.
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