Job summary
Job post source
This job is directly from Walden University
Job overview
The Lead - Academic Support at Walden University leads the Academic Support Help Desk, developing scalable student support strategies to enhance academic services and student success.
Responsibilities and impact
The role involves managing daily operations of the Academic Support Help Desk, creating tiered support models, implementing technology solutions, collaborating with degree teams, tracking service usage data, and providing instructional support to students.
Compensation and benefits
The salary range is $61,720.78 to $108,334.92, with adjustments based on experience and location. Benefits include health, dental, vision, life and disability insurance, 401k with 6% employer match, flexible time off, and 12 paid holidays.
Experience and skills
Requires a master's degree in instructional design, educational technology, or related field; preferred MLS/MLIS degree. Experience leading instructional support teams and managing help desks, proficiency with data tools like Tableau and Springshare products, and strong problem-solving and communication skills are essential.
Career development
Opportunities include participation in professional development, thought leadership, instructional design projects, and involvement in strategic initiatives within the Office of Academic Support and Instructional Services (OASIS).
Work environment and culture
Walden University fosters a hybrid work environment promoting creativity, collaboration, and inclusivity, supporting a diverse student body and emphasizing a positive team culture.
Company information
Walden University, part of Adtalem Global Education, offers over 100 online degree programs and serves a diverse community of adult learners, accredited by the Higher Learning Commission.
Team overview
The candidate will join the OASIS team, collaborating with multiple instructional support teams and university departments to provide comprehensive academic support services.
Job location and travel
The position operates on a hybrid schedule with four in-office days per week (Monday-Thursday), supporting flexibility and collaboration.
Unique job features
This role uniquely combines leadership of digital help desk operations with instructional support, emphasizing scalable, personalized student services and innovative use of technology in higher education.
Company overview
Walden University is an accredited online institution that offers a wide range of degree programs, including bachelor's, master's, and doctoral degrees, primarily in fields such as education, health sciences, counseling, and management. The university generates revenue through tuition fees and various educational services provided to its students. Founded in 1970, Walden University was established with a mission to provide higher education opportunities to adult learners and working professionals, emphasizing social change and practical application of knowledge.
How to land this job
Tailor your resume to highlight leadership experience in academic support services, focusing on managing help desk operations and implementing scalable student support strategies.
Emphasize skills in instructional technology solutions, workflow optimization, and data-driven decision-making using tools like Tableau, Power BI, or Qualtrics as outlined in the job description.
Apply through Walden University's official career site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current employees in Walden University's Office of Academic Support and Instructional Services on LinkedIn; start conversations by referencing recent OASIS initiatives or asking about their experience with the Help Desk strategy.
Optimize your resume for ATS by including keywords such as 'academic support,' 'help desk management,' 'instructional technology,' 'data analysis,' and 'student support services' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applications, tailor your resume for ATS, find multiple application portals, and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and network effectively.
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