Job summary
Job post source
This job is directly from Tapbit
Job overview
The Director of Customer Service at Tapbit leads customer service operations to ensure high customer satisfaction and efficient team management in a remote, full-time role.
Responsibilities and impact
The role involves overseeing customer service strategy, managing and improving customer satisfaction, leading and training the customer service team, collaborating with other departments, handling customer feedback, optimizing service processes, managing crises, budgeting, and implementing customer service technologies.
Experience and skills
Candidates should have strong customer service management, team leadership, communication skills, and experience in customer satisfaction enhancement; crypto industry experience and a bachelor's degree in Business or related fields are preferred.
Work environment and culture
The company supports remote work and emphasizes quick, effective customer service with a focus on security and trust in the crypto industry.
Company information
Tapbit, founded in 2021, is a crypto trading platform with over 100K users, offering derivatives, spot trading, and earning products, backed by a $40 million insurance fund and strong security measures.
Job location and travel
This is a full-time remote position.
Unique job features
The role offers the opportunity to lead customer service in a fast-growing crypto platform with advanced security features and a large user base.
Company overview
Tapbit is a cryptocurrency exchange platform that facilitates the buying, selling, and trading of digital assets, catering to both individual and institutional investors. The company generates revenue through transaction fees, margin trading, and other financial services related to cryptocurrency markets. Founded with a focus on security, user experience, and innovation, Tapbit has positioned itself as a reliable player in the fast-evolving blockchain and crypto industry. Candidates should note its emphasis on advanced trading tools, global reach, and commitment to compliance with regulatory standards.
How to land this job
Tailor your resume to spotlight your leadership in customer service management, emphasizing your ability to enhance customer satisfaction and loyalty through strategic planning and team leadership at scale.
Highlight your experience in developing and implementing customer service strategies, process improvements, and crisis management, showcasing your aptitude for driving operational efficiency and customer experience optimization in a remote setting.
Apply through multiple channels including Tapbit's official corporate careers page and LinkedIn to maximize your application visibility and ensure you reach the recruiters effectively.
Connect with current Tapbit customer service leaders or team members on LinkedIn; initiate conversations by referencing Tapbit’s innovative crypto platform or asking how the customer service team integrates feedback into product improvements as engaging ice breakers.
Optimize your resume for ATS by incorporating key terms from the job description such as 'customer service strategy,' 'KPI monitoring,' 'team management,' 'crisis management,' and 'customer feedback analysis' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application platforms, and discover relevant LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and further skill development.
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