Job summary
Job post source
This job is directly from Sharecare
Job overview
The Outreach Specialist at Sharecare is responsible for enrolling members into care management programs via telephonic outreach to improve member well-being through a virtual health platform.
Responsibilities and impact
The role involves making outbound calls to schedule appointments, explaining the VBCM program, updating member data, providing clerical support, participating in team meetings, and maintaining confidentiality.
Experience and skills
Requires a high school diploma and at least one year of experience in sales-driven call center or customer service; clinical experience is preferred. Strong communication, computer skills, professionalism, and adaptability are essential.
Work environment and culture
Sharecare values professionalism, adaptability, customer service excellence, and teamwork in a fast-paced, virtual environment focused on health improvement.
Company information
Sharecare is a leading digital health company offering a comprehensive virtual health platform to optimize individual and population well-being.
Team overview
The Outreach Specialist works under the Operations Manager within a virtual call center team supporting the Value Based Care Management program.
Job location and travel
This is a remote position with a Monday to Friday schedule from 8:30am to 5:00pm CT.
Unique job features
The job features telephonic outreach using automated dialers and a patient-centered model to improve health outcomes through virtual enrollment.
Company overview
Sharecare, Inc. is a digital health company that provides a comprehensive platform for individuals to manage all their health needs in one place. They generate revenue through a combination of subscription services, advertising, and partnerships with healthcare providers and employers. Founded in 2010 by Jeff Arnold and Dr. Mehmet Oz, Sharecare has grown through strategic acquisitions and partnerships, including the acquisition of Healthways in 2016, to expand its offerings and user base. The company focuses on personalized health solutions, leveraging technology to improve user engagement and health outcomes.
How to land this job
Position your resume to showcase your experience in sales-driven, call center, or customer service roles, emphasizing your ability to handle high-volume outbound calls and schedule appointments efficiently, as required for the Outreach Specialist role at Sharecare.
Highlight your proficiency with telephony systems, Microsoft Outlook, Excel, and Word, along with your strong communication skills and ability to manage sensitive data with confidentiality, reflecting key job requirements.
Apply through multiple channels including Sharecare's corporate careers page and LinkedIn to maximize your application visibility and ensure you don't miss any opportunities.
Connect on LinkedIn with current Outreach Specialists or team members within Sharecare’s Value Based Care Management division; use ice breakers such as commenting on their role in improving patient outcomes or asking about their experience with the virtual call center environment.
Optimize your resume for ATS by incorporating keywords from the job description like 'outbound enrollment calls,' 'telephonic communication,' 'customer service excellence,' 'data confidentiality,' and 'Microsoft Office proficiency' to pass initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple job boards, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.