Metropolitan Transit Authority of Harris County

METROLift Micro Transit Dispatcher

HOUSTON, TXPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Metropolitan Transit Authority of Harris County

  • Job overview

    The METROLift Micro Transit Dispatcher oversees the safe and timely delivery of METROLift and curb2curb services, coordinating with drivers and staff to ensure efficient operations.

  • Responsibilities and impact

    Daily responsibilities include directing drivers, utilizing dispatch systems, managing customer calls, documenting trip changes, and ensuring compliance with safety procedures.

  • Compensation and benefits

    The salary range for this position is $48,400 - $63,600, with benefits including a zero-tolerance drug and alcohol policy and equal opportunity employment.

  • Experience and skills

    Candidates should have a high school diploma or GED, with at least three years of experience in customer service or dispatching, and knowledge of dispatch systems and communication procedures.

  • Work environment and culture

    The organization emphasizes safety and compliance, with a zero-tolerance drug and alcohol policy for all employees.

  • Company information

    The Metropolitan Transit Authority of Harris County provides public transportation services in Houston, Texas, focusing on safe and efficient transit solutions.

Company overview

The Metropolitan Transit Authority of Harris County, commonly known as METRO, provides public transportation services in the Houston, Texas area. They operate bus, light rail, and paratransit services, making money through fare collection, government grants, and local sales tax revenue. Established in 1979, METRO has grown to become a critical component of Houston's infrastructure, focusing on expanding and improving transit options to meet the needs of a growing population. Key initiatives include the METRONext Moving Forward Plan, which aims to enhance connectivity and reduce congestion.

How to land this job

  • Tailor your resume for the METROLift Micro Transit Dispatcher position by emphasizing your experience in dispatching, customer service, and any relevant experience with computer-based systems and radio communication.

  • Highlight your ability to manage multiple tasks simultaneously, as this role requires handling difficult drivers and irate patrons under pressure while ensuring on-time service delivery.

  • Apply through various channels, including the Metropolitan Transit Authority of Harris County's corporate website and LinkedIn, to maximize your exposure to this opportunity.

  • Connect with individuals in the dispatch or operations division at the Metropolitan Transit Authority of Harris County on LinkedIn; potential ice breakers could include asking about their experience with the on-demand software or discussing the importance of safety in transit services.

  • Optimize your resume for ATS systems by incorporating keywords from the job description such as 'dispatching', 'customer service', 'scheduling', and 'safety procedures' to improve your chances of passing initial screenings.

  • Consider using Jennie Johnson's Power Apply feature, which can streamline the application process, ensuring your resume is tailored and effectively positioned for the METROLift Micro Transit Dispatcher role.

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