Job summary
Job post source
This job is directly from Sugarfina USA LLC as explicitly stated that they do not work with external recruiters or staffing agencies.
Job overview
The Information Technology Support Specialist at Sugarfina USA LLC is responsible for providing technical support to ensure the functionality and availability of technology and tools both onsite and remotely, impacting overall IT operations.
Responsibilities and impact
The role involves handling helpdesk tickets, supporting various operating systems and devices, performing password resets, software installations, equipment replacement, managing O365 environment, maintaining VOIP systems, documentation, participating in on-call rotation, and assisting with network support.
Experience and skills
Candidates need 5+ years of experience, proficiency with Adobe Suite, Netsuite, Datto RMM, UPS, Asana, POS software, excellent communication, troubleshooting skills, ability to multitask, provide phone support, and physical ability to lift up to 50lbs and climb stairs or ladders.
Company information
Sugarfina USA LLC is a company that values hands-on IT support and customer service, emphasizing responsiveness and dedication in their IT team.
Job location and travel
This role can be located in either Los Angeles, CA or Las Vegas, NV, with requirements for remote network support after hours, weekends, and holidays.
Unique job features
The job requires physical activity such as lifting up to 50lbs and climbing stairs or ladders, and includes participation in an IT on-call rotation for after-hours support.
Company overview
Sugarfina USA LLC is a luxury candy boutique that specializes in gourmet sweets sourced from artisan candy makers around the world. Founded in 2012 by Rosie O'Neill and Josh Resnick, the company has grown rapidly, establishing a strong retail presence both online and through its chic brick-and-mortar stores. Sugarfina generates revenue by offering high-end, beautifully packaged candies that appeal to adults seeking unique and sophisticated treats. Their innovative product offerings and strategic partnerships have positioned them as a leader in the premium confectionery market.
How to land this job
Tailor your resume to emphasize your 5+ years of IT support experience, specifically highlighting expertise with Mac (iOS), Windows 10/11, Android devices, and managing O365 environments including SharePoint, Teams, Exchange, and Entra ID SSO.
Highlight your troubleshooting skills, ability to handle helpdesk tickets via phone, Teams, and email, and experience supporting both onsite and remote users, showcasing your customer service dedication and communication skills.
Apply through multiple channels such as Sugarfina’s official corporate careers page and LinkedIn to maximize your application visibility and ensure you are considered through all available avenues.
Connect on LinkedIn with IT team members or managers at Sugarfina USA LLC, using ice breakers like commenting on recent technology initiatives they’ve implemented or asking about their experience managing remote network support for retail operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'helpdesk support,' 'O365 administration,' 'troubleshooting,' 'remote network support,' and specific software names like 'Adobe Suite' and 'Datto RMM' to ensure your resume passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the role.
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