Job summary
Job post source
This job is directly from MS Shift, Inc.
Job overview
The Customer Success Specialist at MS Shift, Inc. ensures new customers have a smooth onboarding experience to the company's SaaS platform, focusing on customer success and long-term satisfaction.
Responsibilities and impact
The role involves guiding customers through onboarding, building strong relationships, collaborating with sales, product, and support teams, and tracking onboarding metrics to improve processes and reduce churn.
Experience and skills
Candidates should have a bachelor's degree (preferred), 2+ years in customer success or related roles in SaaS, proficiency with CRM tools like Salesforce, strong communication, problem-solving, and organizational skills.
Company overview
MS Shift, Inc. is a software and technology company headquartered in New York City, specializing in providing advanced systems for the hospitality industry, particularly leading hotels worldwide. Founded in 2005, the company focuses on developing and improving powerful hotel management software solutions. With a team size of 11-50 employees, MS Shift generates revenue by offering these specialized software products and related services to its clients. The company is led by CEO Ori Zur and is known for its commitment to employee satisfaction and growth.
How to land this job
Tailor your resume to emphasize your experience in customer success, onboarding, and SaaS platforms, highlighting your ability to guide customers through complex software implementations and deliver exceptional onboarding experiences.
Showcase your strong communication skills, relationship-building capabilities, and proficiency with CRM tools like Salesforce, as these are critical for collaborating across teams and supporting customers effectively.
Apply through multiple channels such as MS Shift, Inc.'s corporate career site, LinkedIn job postings, and relevant SaaS industry job boards to maximize your application visibility.
Connect with current Customer Success team members or onboarding specialists at MS Shift, Inc. on LinkedIn; use ice breakers like commenting on their recent product releases or asking about their favorite strategies for customer engagement during onboarding.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'onboarding management,' 'SaaS platforms,' 'CRM,' and 'customer satisfaction metrics' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best places to apply, and find key LinkedIn connections, freeing you to focus on preparing for interviews and networking effectively.
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