Job summary
Job post source
This job is directly from Independent Software
Job overview
The Telecommunications Technician role at Independent Software involves providing Tier 1 and Tier 2 support for voice, video, and conferencing systems, ensuring smooth communication infrastructure in an enterprise environment.
Responsibilities and impact
The technician will configure, troubleshoot, install, and remove voice and video endpoints, manage user profiles in Skype for Business and Active Directory, handle voicemail systems, respond to security incidents, and track tasks via a ticketing system.
Experience and skills
Candidates need strong communication skills, experience with voice and video troubleshooting, Active Directory management, Skype for Business knowledge, attention to detail, and customer focus. Education requires either a high school diploma with 19+ years experience or a bachelor's degree with 14+ years experience. DoD 8570 IAT Level I certification and an active TS/SCI with Polygraph clearance are mandatory.
Work environment and culture
The company values a stable work environment where contributions are recognized and promotes a customer-focused, proactive problem-solving approach.
Company information
Independent Software is an Equal Opportunity Employer committed to diversity and inclusion.
Unique job features
The role offers hands-on experience with modern telecom technologies and involves working directly with customers in a high-demand enterprise network.
Company overview
Independent Software specializes in developing custom software solutions tailored to meet the unique needs of various industries, including finance, healthcare, and retail. They generate revenue through project-based contracts, licensing fees, and ongoing support services. Founded in 2005, the company has grown significantly, establishing a reputation for innovative and reliable software products. Notably, Independent Software has been recognized for its agile development processes and strong client relationships, which have contributed to its sustained success and industry leadership.
How to land this job
Tailor your resume to highlight your experience with voice, video, and conferencing systems support, emphasizing Tier 1 and Tier 2 troubleshooting skills as described in the job posting.
Focus on showcasing your proficiency with Skype for Business, Active Directory user profile management, and voicemail system configuration to align with key responsibilities.
Apply through multiple channels including Independent Software’s corporate career site and LinkedIn to maximize your application’s visibility.
Connect on LinkedIn with professionals in Independent Software’s telecommunications or IT support divisions; ice breakers could include asking about recent projects involving unified communications or expressing interest in their approach to security incident management.
Optimize your resume for ATS by incorporating keywords like 'Tier 1 support,' 'Skype for Business,' 'Active Directory,' 'voicemail configuration,' 'security incident response,' and 'SupportIT ticketing system' to improve screening success.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and ensure your resume is ATS-optimized, allowing you to focus your time on preparing for interviews and skill enhancement.
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