Concentrix

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

REMOTEPosted 18 days ago

Job summary

  • Job post source

    This job is directly from Concentrix

  • Job overview

    The Seasonal Customer Service Representative (Bilingual: Spanish and English) provides remote customer service support, resolving routine issues and enhancing customer experiences for Concentrix's clients.

  • Responsibilities and impact

    Daily tasks include providing inbound customer support, resolving basic technical issues, tracking information in databases, and offering additional products or services to customers.

  • Compensation and benefits

    The starting wage ranges from $15 to $20, with paid training, performance-based incentives, health and wellness programs, and mentorship opportunities available.

  • Experience and skills

    Candidates must be fluent in Spanish and English, have at least one year of customer service experience, a high school diploma or GED, and strong computer skills.

  • Career development

    Concentrix offers significant career growth potential, with 80% of managers promoted from within, along with free learning and leadership development programs.

  • Work environment and culture

    Concentrix promotes a people-first, inclusive culture, emphasizing diversity, equity, and community support, and has received multiple awards for employee satisfaction.

  • Company information

    Concentrix is a global organization recognized for its commitment to employee growth and exceptional customer service, serving well-known brands across various industries.

  • Team overview

    The team is diverse, consisting of members from over 70 countries, all contributing to a supportive and collaborative work environment.

  • Job location and travel

    This is a remote position, allowing candidates to work from home within the United States.

  • Application process

    Interested candidates should apply online, ensuring they meet the eligibility requirements, including legal authorization to work in the U.S.

  • Unique job features

    Unique aspects include a strong focus on employee development, a supportive work culture, and various celebrations and events that promote team spirit.

Company overview

Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.

How to land this job

  • Tailor your resume to highlight your bilingual proficiency in Spanish and English, emphasizing your customer service experience and ability to resolve technical issues.

  • Showcase your ability to work in a fast-paced environment and your eagerness to learn new technologies, as these qualities are essential for the role at Concentrix.

  • Apply through multiple platforms, including Concentrix's corporate site and LinkedIn, to maximize your chances of being noticed for this position.

  • Connect with current employees in the customer service division at Concentrix on LinkedIn, and consider ice breakers such as asking about their experience with the company culture or their favorite part of working there.

  • Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description like 'bilingual', 'customer support', and 'technical issues' to improve your chances of passing initial screenings.

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