Job summary
Job post source
This job is directly from Axos Bank
Job overview
The IT Manager - Help Desk at Axos Bank leads the IT support team to ensure efficient resolution of technical issues and enhances customer satisfaction through policy development and performance monitoring.
Responsibilities and impact
The role involves managing help desk procedures, mentoring the team, performing hands-on technical fixes, collaborating with internal IT teams, supporting compliance, and leading direct reports to achieve high performance.
Compensation and benefits
The salary ranges from $80,000 to $120,000 annually with eligibility for a 10% discretionary cash bonus and a 10% restricted stock units bonus; benefits include medical, dental, vision, life insurance, paid leave, 401(k) with employer match, and employee mortgage loan program.
Experience and skills
Candidates need a bachelor's degree or equivalent experience, 5+ years in IT support, 2+ years in leadership, and knowledge of the ITIL Framework; banking or fintech experience is a plus but not required.
Work environment and culture
Axos Bank values diversity, innovation, and technology-driven solutions, offering a supportive and inclusive work environment with federal compliance and equal opportunity employment.
Company information
Axos Bank is a digital-first financial institution providing technology-driven banking services, publicly traded on NYSE under symbol AX, focused on innovative financial solutions.
Team overview
The candidate will manage a team of IT support professionals at the San Diego HQ, focusing on leadership and team development.
Job location and travel
This position is onsite at Axos Bank headquarters in San Diego, CA, with no remote or hybrid options available.
Application process
Applicants must pass a credit check, criminal background check, and drug screening including marijuana; offers are contingent on these checks.
Unique job features
The role includes leadership in a fintech environment with direct impact on customer service and internal IT operations, emphasizing compliance and performance metrics.
Company overview
Axos Bank is a digital bank that offers a range of financial services including personal and business banking, loans, and investment options. Founded in 2000 as Bank of Internet USA, it rebranded to Axos Bank in 2018 to reflect its broader range of services. The company generates revenue through interest on loans, fees for banking services, and investment income. Known for its innovative online banking platform, Axos Bank emphasizes low fees and high-interest rates on deposits, aiming to provide a seamless banking experience without the need for physical branches.
How to land this job
Tailor your resume to highlight leadership experience managing IT support teams, emphasizing your skills in mentoring, performance management, and help desk operations as these are key for the IT Manager - Help Desk role at Axos Bank.
Showcase your knowledge of ITIL frameworks and your ability to implement policies and procedures that improve efficiency and customer satisfaction, aligning with the job's focus on process improvement and SLA management.
Apply through multiple channels including Axos Bank's official careers page and LinkedIn to maximize visibility and increase your chances of being noticed by recruiters.
Connect with current Axos Bank IT division employees on LinkedIn, using ice breakers like commenting on recent Axos Bank technology initiatives or asking about their experience working in IT support leadership at the bank.
Optimize your resume for ATS by incorporating keywords such as 'ITIL Framework,' 'help desk management,' 'customer satisfaction,' 'performance metrics,' and 'IT support services' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify relevant Axos Bank contacts for networking, saving you time and boosting your job search efficiency.
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