Job summary
Job post source
This job is directly from Colgate-Palmolive
Job overview
The Consumer Complaints Manager at Colgate-Palmolive leads global consumer complaint tracking and analysis to improve product quality and customer satisfaction.
Responsibilities and impact
The role involves tracking global consumer complaints, facilitating cross-functional collaboration, conducting training on quality standards, supporting global consumer affairs databases, and communicating with regulatory agencies.
Compensation and benefits
The salary range is $112,000 to $150,000 with potential bonuses, profit-sharing, comprehensive medical, dental, vision benefits, life insurance, paid leave, disability coverage, and 401(k) with company match.
Experience and skills
Requires a bachelor's degree in business or science, 5 years GMP manufacturing experience, knowledge of CRM and data tools like SAP, Tableau, Snowflake, and preferred advanced quality or regulatory certifications.
Career development
The company fosters an inclusive environment supporting diverse talent development and leadership empowerment for meaningful business contributions.
Work environment and culture
Colgate-Palmolive values caring, inclusivity, and courage, promoting a culture that inspires collaboration and innovation for a healthier future.
Company information
Colgate-Palmolive is a global consumer products leader in oral, personal, home care, skin care, and pet nutrition operating in over 200 countries.
Team overview
The candidate will work closely with the Consumer Affairs team and cross-functional partners globally to address consumer feedback and quality issues.
Job location and travel
The position is based in Piscataway, New Jersey, with relocation assistance offered within the country.
Unique job features
The role uniquely integrates data analytics tools like Domo and Snowflake for complaint insights and involves direct communication with regulatory agencies and global quality training.
Company overview
Colgate-Palmolive is a global consumer products company specializing in the production, distribution, and provision of household, health care, and personal care products. They generate revenue primarily through the sale of oral care products like toothpaste and toothbrushes, as well as pet nutrition, soaps, and cleaning agents. Founded in 1806, the company has a long history of innovation and market leadership, including the introduction of the first toothpaste in a tube in 1896. Their strong brand presence and commitment to sustainability are key aspects of their business strategy.
How to land this job
Tailor your resume to emphasize your experience with consumer complaint management, data analytics tools like Domo and Snowflake, and your ability to drive product improvements through insights from complaint data.
Highlight your skills in cross-functional collaboration, training on global quality requirements, and communication with diverse teams including regulatory, quality, and safety partners.
Apply through multiple channels such as Colgate-Palmolive's corporate careers site and LinkedIn to maximize your visibility for the Consumer Complaints Manager role.
Connect on LinkedIn with professionals in Colgate-Palmolive's Consumer Affairs or Quality divisions; start conversations by referencing recent company initiatives on consumer satisfaction or asking about their experiences managing global complaints.
Optimize your resume for ATS by incorporating keywords from the job description such as 'consumer complaints,' 'GMP environment,' 'global quality requirements,' 'Domo,' 'Snowflake,' and 'CRM database' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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