Job summary
Job post source
This job is directly from MedPOINT Management
Job overview
The Sr. IT Help Desk Support role at MedPOINT Management is a senior technical position responsible for resolving complex IT issues and supporting end users, contributing to smooth IT operations within the company.
Responsibilities and impact
The role involves providing level 1 and escalated technical support via phone and ticketing, documenting resolutions, supporting system implementations, assisting with equipment management and new hire setups, collaborating on special projects, and participating in on-call rotations.
Experience and skills
Requires a Bachelor's degree or 5+ years in a similar IT helpdesk role, strong communication, problem-solving, and organizational skills, proficiency with Microsoft Office, Windows Servers, networks, hardware, and phone systems, and the ability to work independently and in teams.
Work environment and culture
The environment emphasizes customer service, teamwork, and a fast-paced, team-oriented setting with opportunities to interact with various management levels and executive leadership.
Team overview
The candidate will work closely with System Administrators, Network Administrators, IT Project Managers, and department leadership in a collaborative team setting.
Unique job features
The position includes responsibilities as a Subject Matter Expert, involvement in special projects, and on-call availability on a rotational schedule.
Company overview
MedPOINT Management is a healthcare management services organization that specializes in providing administrative and operational support to medical groups and independent practice associations (IPAs). They generate revenue by offering services such as network management, claims processing, and quality assurance programs to healthcare providers, enabling them to focus on patient care. Founded in 1987, MedPOINT has a long history of enhancing the efficiency and effectiveness of healthcare delivery systems, making it a significant player in the managed care industry.
How to land this job
Tailor your resume for the Sr. IT Help Desk Support role at MedPOINT Management by emphasizing your expertise in resolving complex technical issues, supporting hardware and software, and providing exceptional customer service in a fast-paced environment.
Highlight your experience with Microsoft Office, Windows Servers, network connectivity, and your ability to support and train team members, as these are key responsibilities in the job description.
Apply through multiple channels including MedPOINT Management’s corporate careers page and LinkedIn to maximize your application’s visibility.
Connect on LinkedIn with IT Infrastructure and Operations team members at MedPOINT Management; start conversations by complimenting their recent projects or asking about team culture and challenges in the HIT department.
Optimize your resume for ATS by including keywords such as 'technical support,' 'ticketing systems,' 'hardware maintenance,' 'problem-solving,' and 'team collaboration' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored resume submissions, find all relevant application portals, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the job.
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