Job summary
Job post source
This job is directly from Hirschbach
Job overview
The Account Manager - Customer Service at Hirschbach manages customer accounts to ensure on-time freight deliveries and high customer satisfaction, impacting service quality and operational success.
Responsibilities and impact
The role involves coordinating freight shipments, communicating service issues, maintaining customer relationships, supervising direct reports, handling billing and KPI reporting, and collaborating with business development to enhance service and profitability.
Experience and skills
Candidates should have a high school diploma or equivalent with relevant experience; 3 years in transportation is preferred, along with computer proficiency, multitasking ability, and a proactive, motivated attitude; a bachelor's degree in related fields is preferred.
Work environment and culture
Hirschbach fosters a culture grounded in 'All In To Win' values, emphasizing competence, capability, passion, and a commitment to high service standards in a demanding environment.
Company information
Hirschbach Motor Lines, founded in 1935 and headquartered in Dubuque, Iowa, is the 2nd largest refrigerated carrier in North America with over $1 billion in revenue, specializing in time and temperature-sensitive freight across 48 states.
Unique job features
The job includes occasional travel to customer sites and terminal locations and involves leadership responsibilities over customer service and freight handling in assigned regions.
Company overview
Hirschbach is a leading transportation and logistics company specializing in refrigerated trucking services across the United States. Founded in 1935, the company has grown significantly by focusing on providing efficient, reliable, and sustainable transportation solutions. They make money through freight hauling contracts with various industries, including food and beverage, pharmaceuticals, and other perishable goods. Hirschbach is known for its modern fleet, advanced technology, and commitment to driver satisfaction and safety.
How to land this job
Position your resume to highlight your experience in customer service and freight coordination, emphasizing your ability to meet contract requirements and ensure on-time deliveries as Hirschbach prioritizes service reliability.
Focus on showcasing your communication skills and problem-solving abilities, particularly in handling customer complaints, escalating service issues, and maintaining high customer experience ratings above 95%.
Apply through multiple channels such as Hirschbach's official corporate careers page and LinkedIn to maximize your chances of visibility and consideration for the Account Manager role.
Connect with current Hirschbach employees in customer service or operations divisions on LinkedIn; ice breakers could include asking about their experience working with Hirschbach’s 'All In To Win' culture or inquiring about how the company supports career growth in transportation logistics.
Optimize your resume for ATS by incorporating keywords from the job description like 'freight shipments,' 'customer service,' 'KPI reporting,' 'service rating,' and 'transportation experience' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify potential LinkedIn connections, allowing you to focus your time on networking and interview preparation.
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