Trinity Health

IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)

LIVONIA, MIPosted 16 days ago

Job summary

  • Job post source

    This job is directly from Trinity Health

  • Job overview

    The IT Help Desk Analyst 1 at Trinity Health provides frontline technical support primarily in a high-volume call center environment, ensuring efficient resolution of basic IT issues to support healthcare operations.

  • Responsibilities and impact

    The role involves addressing customer inquiries via multiple channels, troubleshooting software/hardware problems, escalating issues when necessary, managing user accounts, and documenting incidents in the call tracking system to maintain service quality.

  • Experience and skills

    Candidates should have an Associate's degree or vocational training in computer science or related fields, with at least one year of customer service experience and preferred two years in IT support, including knowledge of Microsoft applications, Active Directory, and call center operations.

  • Work environment and culture

    Trinity Health emphasizes a mission-driven, ethical, and collaborative work environment focused on integrity, caring, and promoting its core values.

  • Company information

    Trinity Health is a healthcare organization committed to compassionate, person-centered care, valuing diversity and inclusion as part of its core mission and values.

  • Job location and travel

    The position requires a hybrid work schedule with at least two days per week onsite in Livonia, Michigan or New Town Square, Pennsylvania.

  • Unique job features

    The job features a hybrid work model and requires working in a fast-paced, high-volume call center environment supporting healthcare IT systems.

Company overview

Trinity Health is a leading Catholic healthcare system in the United States, providing comprehensive care across 92 hospitals and 120 continuing care locations in 22 states. They generate revenue through patient services, insurance reimbursements, and various healthcare programs. Founded in 2013 through the merger of Catholic Health East and Trinity Health, the organization emphasizes community health and well-being, guided by its mission to serve with a spirit of compassion and excellence.

How to land this job

  • Position your resume to highlight your experience in high-volume call center environments and your proficiency with ServiceNow, Microsoft O365, Azure, and multi-factor authentication to align with Trinity Health's preferred skills.

  • Emphasize your customer service skills, ability to resolve issues on first contact, and familiarity with troubleshooting hardware/software in a support role, reflecting the job's essential functions.

  • Apply through multiple platforms including Trinity Health’s official careers page and LinkedIn to maximize your chances and visibility for this hybrid IT Help Desk Analyst position.

  • Connect with current IT Help Desk or TIS division employees at Trinity Health on LinkedIn; open conversations by complimenting their work within healthcare IT or asking about their experience managing hybrid support environments.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow,' 'multi-factor authentication,' 'Active Directory,' 'call center,' and 'customer support' to ensure it passes automated screenings effectively.

  • Consider using Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn contacts, allowing you to focus your energy on interview preparation and skill enhancement.

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