Job summary
Job post source
This job is directly from Locus Robotics
Job overview
The Technical Support Specialist - Robotics at Locus Robotics provides first-line technical support to customers, ensuring smooth operation of robotic systems and infrastructure to optimize warehouse automation.
Responsibilities and impact
The role involves managing support tickets for technical issues, diagnosing hardware, software, and network problems, collaborating with engineering teams, maintaining SLAs, updating knowledge base articles, and communicating clearly with customers.
Experience and skills
Candidates should have an Associate's or Bachelor's degree in Robotics, IT, Computer Science or related field, with 2+ years in technical help desk or customer support, expertise in troubleshooting hardware, software, and networks, and strong communication skills.
Company information
Locus Robotics is a global leader in warehouse automation, serving over 150 major brands worldwide with AI-driven autonomous mobile robots and a Robots-as-a-Service model to enhance operational efficiency and scalability.
Job location and travel
The position requires working Monday to Friday from 6:30PM to 3AM ET, supporting customers remotely in warehouse environments.
Company overview
Locus Robotics is a leading provider of autonomous mobile robots designed to optimize warehouse operations. They generate revenue by selling and leasing their innovative robotic solutions to logistics, retail, and e-commerce companies seeking to enhance productivity and efficiency in their fulfillment centers. Founded in 2014, Locus Robotics emerged from the need to improve warehouse automation and has since gained recognition for its cutting-edge technology and scalable solutions. The company has experienced significant growth, expanding its global footprint and forming strategic partnerships with industry leaders to advance the future of warehouse automation.
How to land this job
Position your resume to highlight your experience in technical help desk or customer support roles, emphasizing your expertise in troubleshooting hardware, software, and network issues, as these are key for the Technical Support Specialist role at Locus Robotics.
Focus on showcasing your familiarity with ticketing systems, remote support tools, and your ability to manage multiple priorities while meeting service level agreements, which are critical responsibilities mentioned in the job description.
Apply through multiple channels such as Locus Robotics' corporate careers page, LinkedIn, and other job boards where the role is posted to maximize your application visibility and chances.
Connect with current employees in the Support Helpdesk Team or related technical divisions at Locus Robotics on LinkedIn; start conversations by referencing recent company innovations like their Robots-as-a-Service model or asking about their experience working with the LocusONE AI-driven platform.
Optimize your resume for ATS by incorporating keywords from the job description, including terms like 'technical support,' 'ticketing systems,' 'hardware troubleshooting,' 'network issues,' 'customer satisfaction,' and 'service level agreements' to ensure your resume passes initial screening.
Leverage Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms, identify and connect with relevant Locus Robotics contacts on LinkedIn, and optimize your resume for ATS, freeing you to focus on preparing for interviews and networking.
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