Job summary
Job post source
This job is directly from NRG Energy and its subsidiary Vivint Smart Home.
Job overview
The Field Service Technician role at NRG Energy's Vivint Smart Home involves installing and servicing smart home technology to enhance customer safety and connectivity, with a focus on sales and customer service.
Responsibilities and impact
Technicians will perform expert installation and servicing of smart home products, generate leads and additional revenue through sales during appointments, and ensure customer satisfaction with honesty and integrity.
Compensation and benefits
The position offers a competitive hourly wage plus uncapped commissions, overtime pay, a 4/10 work schedule with home dispatch, company vehicle and gas card, cell phone and tablet, comprehensive benefits including medical, dental, vision, life insurance, 401(k), PTO, paid holidays, and employee discounts on products.
Experience and skills
Candidates should have customer service skills, sales experience in various fields, or field technician experience in related industries, a clean driving record, and the ability to work independently and in teams; training is provided for motivated and coachable individuals.
Career development
The company provides comprehensive training, ongoing coaching, and leadership opportunities for career advancement within the smart home services sector.
Work environment and culture
Vivint emphasizes a strong safety culture, values diversity and innovation, and supports a team-oriented yet independent work environment with a focus on employee development and customer satisfaction.
Company information
NRG Energy owns Vivint Smart Home, a leading smart home company in the US focused on intelligent home products and services to create smarter, safer, and more sustainable homes.
Team overview
The technician team is diverse in background and experience, supported by comprehensive training and coaching to foster a collaborative and growth-oriented environment.
Job location and travel
The job is based in Baton Rouge, LA, with a home dispatch model allowing technicians to clock in and out from their homes and company-provided vehicles for travel to appointments.
Unique job features
This role offers unique benefits such as a company take-home vehicle, paid drive time, comprehensive shipped tools, and uncapped commission, distinguishing it from typical field technician positions.
Company overview
NRG Energy is a leading integrated power company in the U.S. that produces and sells energy and energy services. They operate a diverse portfolio of natural gas, coal, oil, nuclear, wind, and solar power generation facilities. NRG makes money through the generation and sale of electricity, as well as providing energy solutions and services to residential, commercial, and industrial customers. Founded in 1989, the company has grown through strategic acquisitions and a focus on sustainability, including significant investments in renewable energy and energy efficiency technologies.
How to land this job
Tailor your resume to emphasize your customer service skills, sales experience, and technical aptitude related to field service and smart home technology, as these are key for the Field Service Technician role at NRG Energy.
Highlight your ability to work independently and as part of a team, your clean driving record, and any relevant experience in installation or field services such as cable, internet, or solar technician roles.
Apply through multiple platforms including NRG Energy's official careers page, Vivint Smart Home's site if available, and LinkedIn to maximize your application visibility and chances.
Connect on LinkedIn with current Field Service Technicians or hiring managers at NRG Energy or Vivint Smart Home; start conversations by complimenting recent company innovations or asking about their experience working in smart home technology.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer service,' 'sales,' 'field technician,' 'installation,' and 'smart home technology' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate job applications, customize your resume for ATS, identify multiple application channels, and find LinkedIn contacts to network with, freeing you to focus on interview preparation and skill development.
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