Job summary
Job post source
This job is directly from State of Oklahoma
Job overview
The Service Desk Technician at OMES provides technical support and assistance to users, ensuring efficient operation of the Information Services Division.
Responsibilities and impact
Daily tasks include responding to support requests, resolving tickets, escalating issues, documenting solutions, and training users on system usage.
Compensation and benefits
The salary for this position is up to $43,250 based on education and experience, along with a comprehensive benefits package including generous leave and insurance allowances.
Experience and skills
Candidates must have two years of customer service experience or 48 semester hours from an accredited institution.
Work environment and culture
OMES values excellent service and continuous improvement, focusing on efficiency and innovation in government operations.
Company information
The Office of Management and Enterprise Services (OMES) supports partners' goals with a highly qualified workforce dedicated to serving Oklahomans.
Job location and travel
This is a teleworking position with occasional onsite work and may require travel or working nights and weekends as needed.
Company overview
The State of Oklahoma operates as a governmental entity providing a wide range of public services including education, healthcare, transportation, and public safety. It generates revenue primarily through state taxes, federal grants, and various fees. Established in 1907, Oklahoma has a rich history marked by its Native American heritage and significant contributions to the energy sector. Working for the state offers opportunities to impact public policy and community welfare.
How to land this job
Tailor your resume to emphasize your customer service experience, technical troubleshooting skills, and familiarity with ticketing systems, as these are crucial for the Service Desk Technician role at State of Oklahoma.
Highlight any experience you have in resolving technical issues, documenting processes, and ensuring customer satisfaction, as these responsibilities are key to the position.
Apply through multiple channels such as the State of Oklahoma's corporate site and LinkedIn to maximize your visibility and opportunities for this role.
Connect with professionals in the Information Services Division at State of Oklahoma on LinkedIn to inquire about the position; consider ice breakers like asking about their experiences with the service desk or recent projects they've worked on.
Optimize your resume for ATS by including relevant keywords from the job description, such as 'customer service,' 'ticketing system,' and 'technical support,' to enhance your chances of passing initial screenings.
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