Job summary
Job post source
This job is directly from Discover
Job overview
The Principal Operations Strategy role at Discover focuses on managing controls compliance and supporting operational processes to enhance service quality and regulatory adherence within the company.
Responsibilities and impact
The role involves managing compliance controls, supporting internal audits and business continuity planning, liaising between business partners and operations teams, leading process improvements, managing projects from idea to implementation, and ensuring operational procedures are documented and followed.
Compensation and benefits
The salary ranges from $91,000 to $153,400 with additional incentives; benefits include paid parental leave, paid time off, 401(k), medical, dental, vision, disability and life insurance, education assistance, commuter benefits, family support programs, and an employee stock purchase plan.
Experience and skills
Candidates need a bachelor's degree in Business Administration, Management, Social Sciences or related fields with 6+ years in customer service or financial services operations; alternatively, 8+ years of relevant business experience is acceptable. Preferred qualifications include a master's degree and knowledge of compliance, internal audit, and operational risk management.
Work environment and culture
Discover promotes a collaborative culture focused on winning, continuous improvement, and teamwork, valuing diversity and inclusion with a commitment to compliance and risk management.
Company information
Discover is a leading digital banking and payments company committed to helping millions achieve a brighter financial future, emphasizing innovation and customer-centric services.
Job location and travel
The position is primarily office-based in the United States with no significant travel required; remote work is limited to eligible locations within the country.
Application process
Applicants must be authorized to work in the U.S., apply by July 6, 2025, and may need to undergo a background check; accommodations are available for applicants with disabilities.
Unique job features
This role uniquely combines operational strategy with compliance and risk management in a major financial institution, offering involvement in system projects and process enhancements impacting large-scale banking operations.
Company overview
Discover Financial Services is a leading direct banking and payment services company known for its flagship product, the Discover Card, which generates revenue through interest income, fees, and merchant transactions. Established in 1985, Discover has expanded its offerings to include personal loans, student loans, and online banking services. The company also operates the Discover Global Network, encompassing millions of merchant and cash access locations. Notably, Discover was spun off from Morgan Stanley in 2007, marking a significant milestone in its history.
How to land this job
Tailor your resume to emphasize experience in managing controls compliance, internal audit support, and business continuity planning, as these are central to the Principal Operations Strategy role at Discover.
Highlight your skills in relationship management and collaboration with business partners to drive process enhancements and operational improvements, aligning with Discover's culture of winning and continuous improvement.
Apply through multiple platforms including Discover's official corporate careers site and LinkedIn to maximize your visibility and chances of securing the role.
Connect with current Discover employees in operations strategy or compliance teams on LinkedIn; open conversations by referencing Discover's commitment to compliance and risk management or asking about how they implement process improvements in their roles.
Optimize your resume for ATS by incorporating keywords such as 'controls compliance,' 'internal audit,' 'BCP management,' 'operating regulation adherence,' and 'KPI management' to ensure your application passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus more on networking and interview preparation.
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