MFS Investment Management

Client Service Representative I - October Start

BOSTON, MAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from MFS Investment Management

  • Job overview

    The Client Service Representative I role at MFS Investment Management involves handling client inquiries and transactions, contributing to client satisfaction and company success.

  • Responsibilities and impact

    The role requires responding to client calls, processing financial and non-financial transactions, resolving account issues, communicating via multiple channels, documenting interactions, and collaborating with other departments.

  • Compensation and benefits

    The job offers generous time off, family leave, competitive health and welfare plans, wellness programs, life and disability benefits, and financial benefits including a 401(k) plan with company contributions.

  • Experience and skills

    Candidates should have an Associate's Degree or equivalent experience preferred, 0-1+ year customer service experience preferred, strong communication, analytical, organizational skills, and basic Microsoft Office knowledge.

  • Career development

    The position includes an excellent training program with opportunities for advancement after six months.

  • Work environment and culture

    MFS promotes a supportive, inclusive, and compassionate culture valuing collaboration and diversity, with a hybrid work environment.

  • Company information

    MFS Investment Management is a company focused on helping clients build secure and prosperous futures through investment management, emphasizing community and professional care.

  • Job location and travel

    The role requires physical presence in the office, with a hybrid work environment generally available unless otherwise stated.

  • Application process

    Applicants must be authorized to work in the US full-time; accommodations are available for disabilities; no sponsorship is provided; contact information is provided for assistance.

  • Unique job features

    The job features a structured training program, hybrid work options, and a strong emphasis on diversity and inclusion in the workplace.

Company overview

MFS Investment Management is a global asset management firm that provides investment solutions across a range of asset classes, including equity, fixed income, and multi-asset portfolios. The company generates revenue through management fees based on assets under management (AUM) and performance-based fees. Founded in 1924, MFS is credited with creating the first mutual fund in the United States, the Massachusetts Investors Trust. The firm emphasizes active management and research-driven investment strategies to deliver long-term value to its clients.

How to land this job

  • Position your resume to highlight strong customer service skills and your ability to handle both routine and complex inquiries, reflecting the job's focus on client interaction and problem resolution.

  • Emphasize your communication skills, attention to detail, and organizational abilities, as well as any experience with Microsoft Office products to align with the job requirements.

  • Apply through MFS Investment Management’s corporate career site and LinkedIn to ensure your application reaches multiple review points and increases visibility.

  • Connect on LinkedIn with current Client Service Representatives or team members within MFS’s Service Center; start conversations with ice breakers like commenting on the company’s commitment to community care or asking about their experience with the training program.

  • Optimize your resume for ATS by including keywords such as 'client service,' 'financial transactions,' 'customer inquiries,' 'communication skills,' and 'problem resolution' to pass automated screenings effectively.

  • Utilize Jennie Johnson’s Power Apply feature to automate applying across various platforms, tailor your resume for ATS, and identify relevant MFS contacts for networking, saving you time and improving your job search efficiency.

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