Job summary
Job post source
This job is directly from VytlOne (MaxorPlus)
Job overview
The Member Advocate role at MaxorPlus involves providing high-level customer service to members regarding their pharmacy benefits, impacting member satisfaction and healthcare outcomes.
Responsibilities and impact
The Member Advocate handles inbound calls from members, answers questions about pharmacy benefits, builds relationships, and ensures member needs are met promptly and professionally to create a positive customer experience.
Compensation and benefits
The position offers a competitive salary, quarterly bonuses, a $1000 retention bonus, comprehensive health benefits including Blue Cross Blue Shield PPO, company-paid life and disability insurance, Rx, dental, vision, FSA, employer-matched 401k, and an industry-leading PTO plan.
Experience and skills
Candidates should have at least 1 year of experience in a high-volume contact center, excellent communication and problem-solving skills, and the ability to multitask in a fast-paced environment; Certified Pharmacy Technician and bilingual Spanish are preferred but not required.
Career development
MaxorPlus offers real career advancement opportunities within a growing pharmacy company with a culture of collaboration and innovation.
Work environment and culture
The company culture values diversity, collaboration, teamwork, and employee wellbeing, promoting a positive, high-energy, and fun work environment with flexible remote work options.
Company information
MaxorPlus is a pharmacy company with nearly 100 years of experience, serving across Pharmacy Benefit Management, Specialty Pharmacy, and more, with over 1,400 employees nationwide and a Fortune 500 stability combined with startup energy.
Team overview
The role is part of a dynamic, growing operations team focused on member advocacy and customer service in the pharmacy benefits sector.
Job location and travel
This is a full-time remote position, allowing work from anywhere in the US.
Application process
Applicants should apply online at the Maxor careers website provided in the job description.
Unique job features
The job features remote work, a positive team environment, comprehensive benefits, and the opportunity to impact patient lives directly through pharmacy services.
Company overview
VytlOne, formerly known as Maxor National Pharmacy Services, is an independent, fully integrated provider of total pharmacy solutions with nearly a century of experience in the industry. The company offers full-service pharmacy management, pharmacy benefit management (PBM), and specialty pharmacy services, partnering with healthcare providers and plan sponsors to optimize prescription drug access, reduce costs, and improve patient outcomes. VytlOne generates revenue through its comprehensive suite of pharmacy care solutions, including 340B program management, specialty manufacturer partnerships, and clinical pharmacy services. The recent rebranding from Maxor to VytlOne underscores its commitment to innovation and its unique position as a full-service pharmacy management partner. With a national presence and a focus on driving revenue growth and better healthcare outcomes, VytlOne is recognized as a leader in the pharmacy solutions sector.
How to land this job
Position your resume to highlight your experience in high-volume call center environments, customer service excellence, and any pharmacy or healthcare-related roles to align with VytlOne's Member Advocate position.
Emphasize your communication skills, both verbal and written, along with your ability to handle multiple tasks, problem-solve, and adapt quickly to new technologies and fast-paced settings.
Apply through multiple platforms such as VytlOne's corporate careers page at https://careers-maxor.icims.com/, LinkedIn, and other job boards where the position may be listed to maximize your exposure.
Connect with current employees in the Member Advocate or Pharmacy Benefit Management divisions on LinkedIn; ice breakers could include asking about their experience working remotely at VytlOne or inquiring about the team culture and growth opportunities.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'pharmacy benefit management,' 'call center,' 'problem-solving,' 'multi-tasking,' and 'communication skills' to ensure it passes initial electronic screenings.
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