Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the mention of K2 Services LLC supporting a client and the use of JazzHR, a recruiting platform.
Job overview
The Service Desk Analyst II role at K2 Services involves providing onsite technical support to end users by troubleshooting and resolving IT issues, ensuring smooth operation of desktop applications and hardware.
Responsibilities and impact
The analyst will provide deskside, phone, and email support, maintain and update desktop applications, assist with software licensing and hardware troubleshooting, support network and server equipment, conduct user IT onboarding and training, and participate in hardware rollouts and data migrations.
Compensation and benefits
The base salary ranges from $75,000 to $80,000 depending on experience; no additional benefits or bonuses are specified in the description.
Experience and skills
Candidates should have a bachelor's or associate degree in IT or related fields, with at least 4 years of desktop and application support experience in a Microsoft Windows environment; knowledge of VDI, Citrix, VMware, Office 365, and legal applications is preferred; certifications and prior law firm experience are advantageous.
Company information
K2 Services LLC provides IT support services to clients, indicating a service-oriented business model focused on technology support.
Team overview
The candidate will join a team of IT professionals providing in-house technical support at the client’s office.
Job location and travel
The position is onsite, full-time at the client’s office, requiring 40 hours per week.
Unique job features
The role involves direct interaction with end users for troubleshooting and includes responsibilities across hardware, software, network support, and user training, distinguishing it from typical remote or narrowly focused IT support roles.
Company overview
K2 Services is a leading provider of managed IT services and solutions, specializing in legal technology and support for law firms and corporate legal departments. They make money by offering comprehensive IT support, cloud services, cybersecurity, and consulting tailored to the unique needs of the legal industry. Founded with a mission to enhance legal operations through technology, K2 Services has a history of innovation and a strong reputation for reliability and expertise in legal IT solutions.
How to land this job
Position your resume to emphasize your hands-on experience in desktop and application support within a Microsoft Windows environment, highlighting your troubleshooting skills and ability to resolve escalated issues effectively.
Focus on showcasing your knowledge of desktop hardware, software updates, group policy creation, and network monitoring, as these are key responsibilities in the role at K2 Services.
Apply through multiple channels including the K2 Services corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with IT professionals and team members in the IT support division at K2 Services on LinkedIn; use ice breakers like commenting on recent technology deployments at K2 or asking about their experience with the client onsite support model.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'Microsoft Windows,' 'application troubleshooting,' 'group policies,' 'network monitoring,' and specific tools like 'Office 365' and 'VMware' mentioned in the job description.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with the right keywords, and identify relevant LinkedIn contacts for networking, saving you time and improving your job search efficiency.
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