Job summary
Job overview
700Credit is seeking a motivated Customer Support Specialist I to enhance customer support experiences and contribute to the company's growth.
Responsibilities and impact
The role involves engaging with customers to resolve inquiries, diagnosing technical issues, documenting interactions, escalating complex problems, and collaborating with cross-functional teams to ensure customer satisfaction.
Experience and skills
Candidates should have 1 to 3 years of customer service experience, a high school diploma (Bachelor's preferred), strong communication skills, and familiarity with case management systems.
Work environment and culture
700Credit promotes innovation and empowerment among its employees, fostering a dynamic work environment.
Company information
700Credit is the leading provider of credit and compliance solutions in the automotive sector, known for its commitment to innovation and client satisfaction.
Job location and travel
The position is based in Southfield, MI, and is hybrid.
Company overview
700Credit is a leading provider of credit and compliance solutions for the automotive, RV, marine, and powersports industries. The company specializes in delivering credit reports, compliance tools, and prescreen services that help dealerships streamline their financing processes and ensure regulatory adherence. Established with a focus on innovation, 700Credit has built a reputation for offering user-friendly, integrated solutions that enhance operational efficiency and customer experience. They generate revenue through subscription-based services and partnerships with dealerships and lenders. Their expertise in compliance and credit reporting makes them a trusted partner in the automotive retail sector.
How to land this job
Tailor your resume to highlight your experience in customer service, emphasizing your ability to diagnose and resolve technical issues effectively, as these skills are crucial for the Customer Support Specialist I role at 700Credit.
Focus on showcasing your strong communication skills, both verbal and written, as well as your experience in using case management systems, which are essential for documenting customer interactions accurately.
Apply through multiple platforms, including the 700Credit corporate site and LinkedIn, to increase your chances of being noticed for the position.
Connect with individuals in the customer support division at 700Credit on LinkedIn to express your interest in the role; potential ice breakers could include asking about their favorite part of working at the company or inquiring about the team culture.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer support,' 'technical issues,' and 'case management,' to ensure it passes initial screening processes.
Consider utilizing Jennie Johnson's Power Apply feature, which can help you tailor your application, identify the best channels for submission, and connect with relevant professionals, allowing you to focus on preparing for interviews instead.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.