Job summary
Job post source
This job is directly from OVATION Workplace Services
Job overview
The Desktop Support Technician role at OVATION Workplace Services involves providing day-to-day local and remote desktop support, troubleshooting hardware and software issues, and ensuring operational consistency within the IT Support Center.
Responsibilities and impact
Responsibilities include providing first and second level support, troubleshooting and resolving issues with Windows and Mac operating systems, managing tickets, working with third-party vendors, performing hardware maintenance and repairs, and supporting network connectivity and various IT platforms.
Experience and skills
Candidates should have a Bachelor's degree or equivalent in Computer Science, CompTIA A+ or MCP certification, at least 18 months of IT experience, proficiency in Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, mobile device management, and strong communication and problem-solving skills.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Position your resume to highlight your 2-3 years of Windows desktop support experience, emphasizing your skills in troubleshooting hardware, software, and application issues as outlined in the job description.
Focus on showcasing your proficiency with Windows 7-10, Microsoft Office, Active Directory, GPOs, and enterprise anti-virus solutions, as these are key technical requirements for the role.
Apply through multiple channels including OVATION Workplace Services’ corporate career site and LinkedIn to maximize your chances of being seen by recruiters.
Connect with IT Support Center or Desktop Support division employees at OVATION Workplace Services on LinkedIn; start conversations by asking about their experience working on cross-shift support or how they handle complex AV issues with third-party vendors.
Optimize your resume with ATS-friendly keywords such as 'desktop support,' 'ticketing system,' 'hardware troubleshooting,' 'Active Directory,' and 'Windows 10' to ensure it passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms and identify LinkedIn contacts for networking, freeing you to focus on preparing for interviews and skill-building.
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