Job summary
Job post source
This job is directly from Frost Brown Todd LLP
Job overview
The Technical and Desktop Support Specialist at Frost Brown Todd LLP provides second-tier help desk support and equipment setup to ensure smooth IT operations for internal clients in the Louisville office.
Responsibilities and impact
The specialist resolves technical issues, supports hardware and software setup, manages equipment distribution, assists with audio-visual setups, logs and tracks support tickets, and provides timely, professional assistance to internal clients.
Compensation and benefits
The position offers a competitive salary along with a comprehensive benefits package including medical, dental, vision, life, disability insurance, and a 401k/profit sharing retirement plan.
Experience and skills
Candidates should have an associate degree or equivalent experience, knowledge of Windows 10 and Microsoft Office 365, physical ability to lift 50 pounds and work under desks, and be willing to provide on-call weekend support.
Work environment and culture
Frost Brown Todd values professionalism and equal employment opportunity, fostering an inclusive and supportive work environment.
Company information
Frost Brown Todd LLP is a national law firm with over 1000 legal and business professionals across eighteen markets.
Job location and travel
The role is based in the Louisville office with some on-call weekend support required.
Unique job features
The job includes hands-on technical support, equipment management, and direct interaction with internal clients in a legal firm setting.
Company overview
Frost Brown Todd is a full-service law firm providing legal solutions across a wide range of industries, including manufacturing, healthcare, and financial services. They generate revenue through client fees for services such as litigation, corporate law, and intellectual property. Founded in 1919, the firm has grown significantly, merging with several other firms to expand its reach and expertise. Notable for its commitment to diversity and community engagement, Frost Brown Todd emphasizes a collaborative approach to client service.
How to land this job
Position your resume to highlight your technical support experience, especially your skills in second-tier help desk support, hardware setup, and troubleshooting Windows 10 and Microsoft Office 365 environments.
Emphasize your ability to provide expert telephone and remote support, manage equipment inventory, and assist with audio-visual setups, demonstrating your versatility and reliability in supporting internal clients.
Apply through multiple channels including Frost Brown Todd's official corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect with IT and support team members at Frost Brown Todd on LinkedIn, initiating conversations with ice breakers like complimenting recent firm technology initiatives or asking about their experience with internal client support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'second-tier help desk support,' 'Windows 10,' 'Microsoft Office 365,' 'hardware setup,' and 'ticketing system,' ensuring your application passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill enhancement.
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