Job summary
Job post source
This job is directly from Innisfree Hotels
Job overview
The Guest Services Agent at Innisfree Hotels serves as the welcoming face of the hotel, ensuring guests have a positive experience through direct interaction and assistance.
Responsibilities and impact
The role involves greeting guests, managing check-ins and check-outs, handling reservations and payments, resolving conflicts, maintaining safety and cleanliness, and supporting overall guest satisfaction.
Compensation and benefits
The position offers hourly pay starting at $15.00 based on experience; other benefits are not specified.
Experience and skills
Candidates must have a high school diploma or equivalent, at least one year of customer service experience preferably in hospitality, proficiency in English, knowledge of reservation and POS systems, computer skills, multitasking ability, and strong teamwork and independence.
Career development
Innisfree Hotels emphasizes investing in employee growth and offers opportunities for those who seek responsibility and thrive in a fast-paced environment.
Work environment and culture
The company promotes an inclusive, caring culture where employees' voices are valued and a positive work environment is maintained.
Company information
Innisfree Hotels is a growing hospitality company focused on expanding and fostering a supportive workplace culture.
Job location and travel
The job is located at the Hilton Garden Inn FWB, with scheduling varying based on property needs.
Unique job features
The role is distinguished by its emphasis on guest interaction, conflict resolution, and maintaining high service standards in a dynamic hotel environment.
Company overview
Innisfree Hotels is a hospitality company specializing in the development, ownership, and management of hotel properties primarily located in the southeastern United States. They generate revenue through hotel operations, including room bookings, dining services, and event hosting. Founded in 1985 by Julian MacQueen, the company has grown to manage a diverse portfolio of properties, including well-known brands like Hilton and Marriott. Innisfree Hotels is also recognized for its commitment to community involvement and environmental sustainability, which are integral to its corporate philosophy.
How to land this job
Position your resume to highlight your customer service experience and your ability to maintain a positive, service-oriented demeanor, as these qualities are essential for a Guest Services Agent at Innisfree Hotels.
Emphasize your skills in handling reservations, check-in/check-out processes, conflict resolution, and familiarity with POS and reservation systems, reflecting the key responsibilities listed in the job description.
Apply through multiple platforms including Innisfree Hotels' corporate website, LinkedIn job postings, and other hospitality job boards to maximize your exposure for this role.
Connect with current employees in the guest services or front desk division at Innisfree Hotels on LinkedIn; start conversations by complimenting their hospitality expertise or asking about their experience working in the Hilton Garden Inn FWB location.
Optimize your resume for ATS by incorporating keywords such as 'guest service,' 'reservation systems,' 'conflict resolution,' 'POS systems,' and 'customer service,' ensuring your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate application submissions, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.
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