Job summary
Job post source
This job is directly from Expeditors
Job overview
The Customer Service-Transcon role at Expeditors involves managing customer logistics operations to ensure efficient shipment tracking and delivery, contributing to the company's global supply chain success.
Responsibilities and impact
The role requires mastering customer SOPs, monitoring shipments daily for data integrity and timely delivery, communicating effectively with customers and internal teams, escalating issues as needed, and promoting compliance with company policies and regulations.
Compensation and benefits
The position offers an hourly wage of $20.00-$28.00 based on experience and education, paid vacation, holidays, sick time, comprehensive health plans including medical, dental, vision, life and disability insurance, a 401(k) plan, employee stock purchase plan, training programs, and up to 26 work-from-home days annually.
Experience and skills
Candidates should have 6 months to 1 year of related domestic operations experience, knowledge of the Chicagoland area, excellent communication and organizational skills, strong MS Office proficiency, and a proven history of exceptional customer service.
Career development
Expeditors promotes from within, offering training and personnel development programs to support career growth and skill enhancement.
Work environment and culture
The company fosters a professional, friendly, and innovative environment emphasizing cultural attributes like integrity, excellence, and a sense of humor, with a focus on employee retention and satisfaction.
Company information
Expeditors is a Fortune 500 global logistics company headquartered in Seattle with over 19,000 employees worldwide, specializing in customized international trade solutions and integrated information systems.
Job location and travel
The role is based in the Chicagoland area with options for up to 26 work-from-home days annually.
Unique job features
The job offers unique benefits such as a high number of remote work days, a strong emphasis on cultural values, and a comprehensive compensation package including stock purchase options.
Company overview
Expeditors is a global logistics company that provides supply chain solutions, including air and ocean freight forwarding, customs brokerage, and warehousing services. They generate revenue by offering comprehensive logistics services to businesses, ensuring efficient and cost-effective transportation of goods worldwide. Founded in 1979 in Seattle, Expeditors has grown significantly, emphasizing technology and customer service to streamline operations and maintain a competitive edge in the logistics industry.
How to land this job
Tailor your resume to highlight your experience in customer service and operations within logistics, emphasizing knowledge of SOPs and shipment monitoring to align with Expeditors' focus on operational excellence.
Showcase your communication skills, both written and oral, and your ability to manage high volumes of interactions with customers and global teams, as these are key responsibilities in the role.
Apply through multiple platforms including Expeditors' corporate career site and LinkedIn to maximize your chances of being noticed for the Customer Service-Transcon position.
Connect with current Expeditors employees in the logistics or customer service divisions on LinkedIn; start conversations by referencing their role in global supply chain management or asking about their experience with the company culture and career growth opportunities.
Optimize your resume for ATS by incorporating keywords from the job description such as 'SOP mastery,' 'shipment monitoring,' 'customer communication,' 'compliance,' and 'logistics operations' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume to the job description, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and improving your skills.
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