Job summary
Job post source
This job is directly from Neighborhood Health Center of WNY, Inc.
Job overview
The IT Technician role at Neighborhood Health Center supports employees with technical issues and ensures organizational efficiency and security from a technical perspective.
Responsibilities and impact
The IT Technician provides first-level support, troubleshoots technical issues, manages IT inventory and assets, handles VOIP and telephone systems, manages software licensing, works with third-party vendors, and performs preventive maintenance and repairs across multiple sites.
Compensation and benefits
The position offers a starting pay rate of $22.25 per hour with benefits including medical, dental, life, supplemental insurance, a 403b match, health savings accounts with employer contributions, wellbeing programs, continuing education, paid time off, and holidays.
Experience and skills
Candidates need a high school diploma or equivalent with two years of help desk or customer service experience, or an associate degree or technical certificate; certifications like CompTIA A+, Cisco CCNA, or Microsoft certifications are preferred but not required; knowledge of Electronic Medical Records and Microsoft Windows is also preferred.
Career development
The job offers continuing education opportunities to support professional growth.
Work environment and culture
The company culture is described as teamwork-oriented, supportive, kind, flexible, and innovative, with a focus on respect, compassion, and collaboration.
Company information
Neighborhood Health Center is the largest and longest-serving Federally Qualified Health Center in Western New York, providing comprehensive primary and integrated healthcare services regardless of ability to pay, and is highly ranked for quality in the region.
Job location and travel
The role requires travel to all Neighborhood Health Center sites regularly and is not based at a single location; shifts are Monday-Friday between 7:45 a.m. and 8:00 p.m.
Unique job features
The job is distinguished by its focus on kindness, fairness, and collaboration in a healthcare setting, with responsibilities spanning multiple technical areas and locations.
Company overview
Neighborhood Health Center of WNY, Inc. is a non-profit organization providing comprehensive healthcare services to underserved communities in Western New York. They offer a wide range of medical, dental, and behavioral health services, focusing on accessible and affordable care. The organization generates revenue through patient fees, insurance reimbursements, and government funding. Established in 1987, it has grown to multiple locations, emphasizing community health and preventive care. Their mission is to improve health outcomes and reduce health disparities in the region.
How to land this job
Tailor your resume to highlight your experience in first-level IT support, troubleshooting, and customer service, emphasizing your ability to handle multiple tasks such as calls, emails, and IT security user provisioning as described in the job role at Neighborhood Health Center of WNY, Inc.
Focus on showcasing your skills in using remote access tools, managing VOIP and analog telephone systems, software licensing, and preventive maintenance, as these are key responsibilities for the IT Technician position.
Apply through multiple platforms including Neighborhood Health Center’s official corporate website and LinkedIn to maximize your chances of being noticed for this role.
Connect with current IT team members or employees within the technology division at Neighborhood Health Center on LinkedIn, using ice breakers such as asking about their experience working in healthcare IT support or inquiring how the team manages multi-site technical support challenges.
Optimize your resume for ATS by incorporating keywords from the job description like 'first-level support,' 'incident management,' 'remote troubleshooting,' 'VOIP,' 'software licensing,' and 'customer service' to ensure it passes initial screenings effectively.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, applying across multiple sites, and identifying LinkedIn connections to network with, freeing you to focus on preparing for interviews and other job search activities.
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