Job summary
Job post source
This job is directly from Encyclopaedia Britannica, Inc.
Job overview
The IT Help Desk Engineer role at Encyclopaedia Britannica provides technical support to end-users, ensuring smooth IT operations and contributing to the company's mission of delivering trusted knowledge globally.
Responsibilities and impact
The Helpdesk Engineer will troubleshoot hardware and software issues, manage user accounts, handle onboarding/offboarding, maintain IT documentation, monitor system alerts, and collaborate with IT teams to resolve incidents promptly.
Experience and skills
Requires 1-2 years of helpdesk or support experience, proficiency with Windows, MacOS, mobile devices, networking basics, remote support tools, and helpdesk ticketing systems, along with strong troubleshooting and communication skills.
Work environment and culture
The company values diversity and inclusion, fostering a customer-focused and professional work environment with a positive attitude.
Company information
Encyclopaedia Britannica, Inc. is a historic and reputable knowledge provider with global digital operations serving over 2 billion users, including brands like Merriam-Webster.
Team overview
The role involves working closely with other IT team members and international departments to resolve user incidents and support IT operations.
Job location and travel
The position is located in the Chicagoland area with a hybrid work model.
Company overview
Encyclopaedia Britannica, Inc. is a global educational publisher known for its authoritative reference works, including the renowned Encyclopaedia Britannica. Founded in 1768 in Edinburgh, Scotland, the company has transitioned from print to digital formats, offering online subscriptions and educational tools. They generate revenue through digital subscriptions, educational software, and licensing content to other platforms. Britannica's rich history includes pioneering efforts in knowledge dissemination and adapting to technological advancements to remain a trusted source of information.
How to land this job
Position your resume to highlight your 1-2 years of experience in IT support and helpdesk roles, emphasizing your ability to troubleshoot hardware, software, and network issues efficiently.
Focus on showcasing your skills with Windows, MacOS, iOS, Android, Google Workspace, Microsoft O365, and remote support tools, as well as your experience managing user accounts and using helpdesk ticketing systems.
Apply through multiple channels including Encyclopaedia Britannica's corporate careers page and LinkedIn to maximize your chances of being noticed for this hybrid Chicagoland role.
Connect with IT team members or hiring managers at Encyclopaedia Britannica on LinkedIn, using ice breakers like commenting on their global digital transformation efforts or asking about team collaboration across international offices.
Optimize your resume for ATS by including keywords such as 'helpdesk support,' 'technical troubleshooting,' 'Google Workspace administration,' 'remote desktop support,' and 'ticketing system management' to ensure your resume passes initial screenings.
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