Job summary
Job post source
This job is directly from IES Residential
Job overview
The IT Help Desk Technician at IES Residential provides essential IT support to end users, ensuring efficient resolution of hardware and software issues to maintain high customer service standards.
Responsibilities and impact
The technician manages and resolves support requests via phone, email, and ticketing system, documents issues and resolutions, communicates clearly with users, and collaborates with Network and Server Administrators for complex problems.
Compensation and benefits
The position offers competitive pay, a company 401K plan with employer match, paid time off, life insurance, medical, dental, and vision coverage options, plus additional optional insurance plans and discount programs.
Experience and skills
Candidates should have proven help desk or customer support experience, strong technical knowledge of computer systems and mobile devices, familiarity with Windows 10 and Microsoft Office Suite, and good communication and documentation skills. A+ certification and relevant IT coursework are a plus.
Work environment and culture
IES Residential values safety as a top priority and promotes an inclusive work environment encouraging diversity and equal opportunity.
Company information
IES Residential is a leading national residential electrical contractor known for innovative solutions and exceptional service in various sectors including office buildings and wind farms.
Unique job features
The role involves working with a dynamic IT team and offers the opportunity to impact company operations by supporting critical IT infrastructure across diverse projects.
Company overview
IES Residential, Inc. is a prominent electrical contracting company that specializes in providing comprehensive electrical solutions for residential construction projects. They generate revenue by offering a range of services including electrical installations, maintenance, and repair for new homes, multifamily units, and custom residential projects. The company is part of IES Holdings, Inc., which has a rich history of growth and diversification in the electrical and communications contracting industry. IES Residential is known for its commitment to quality, safety, and customer satisfaction, making it a reputable choice for those seeking a career in the electrical services sector.
How to land this job
Tailor your resume to emphasize your experience in IT support and troubleshooting, particularly your ability to resolve hardware and software issues efficiently, as this is central to the IT Help Desk Technician role at IES Residential.
Highlight your proficiency with Windows 10 and Microsoft Office Suite, along with any relevant certifications like A+, to align with the technical skills requested in the job description.
Apply through multiple platforms including the IES Residential corporate career site and LinkedIn to maximize your application’s reach and visibility.
Connect with current IT team members or Help Desk Technicians at IES Residential on LinkedIn; start conversations by asking about their experience with the company’s ticketing system or sharing your enthusiasm for supporting end users in a dynamic environment.
Optimize your resume for ATS by incorporating keywords such as 'help desk technician,' 'ticket management,' 'Windows 10,' 'Microsoft Office Suite,' 'troubleshooting,' and 'customer service' to ensure it passes automated screening effectively.
Leverage Jennie Johnson’s Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.
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