Reverse Logistics Returns Operations Manager
ENGLEWOOD CLIFFS, NJPosted 19 days ago
Job summary
Job post source
This job is directly from LG Electronics North America
Job overview
The Reverse Logistics Returns Operations Manager at LG Electronics North America oversees and optimizes return processes for various sales channels, aiming to reduce return rates and improve customer satisfaction.
Responsibilities and impact
The role involves managing end-to-end return operations, developing SOPs, supervising third-party logistics providers, analyzing return data to identify improvement areas, leading return reduction projects, collaborating cross-functionally to streamline workflows, conducting on-site assessments, delivering training, preparing performance reports, and managing non-goodset inventory.
Compensation and benefits
The position offers a salary range of $115,000 to $125,000 USD, no-cost medical, dental, vision, and prescription benefits for employees and dependents, a 401(k) with company matching, generous paid time off, performance-based incentives, mental health resources, family-oriented benefits including paid parental leave, and group life and disability insurance.
Experience and skills
Candidates should have a bachelor's degree in logistics, supply chain management, engineering, or related fields, with at least 7 years of experience in logistics, inventory, quality control, operations, or vendor management focused on return processes, strong knowledge of e-commerce and B2B returns, proficiency in data analysis and visualization, and excellent communication and project management skills.
Work environment and culture
LG Electronics emphasizes a culture of high ethical standards, transparency, creativity, diversity, integrity, and inclusivity, fostering a collaborative and innovative work environment.
Company information
LG Electronics is a global technology leader with over six decades of history, operating in more than 290 locations worldwide, offering products in home appliances, media entertainment, vehicle solutions, and eco solutions, guided by a management philosophy centered on customer value and people-oriented management.
Unique job features
This role uniquely combines comprehensive return process management with data-driven return reduction initiatives and cross-functional collaboration, supported by a strong corporate commitment to ethical standards and customer-centric values.
Company overview
LG Electronics North America is a subsidiary of LG Electronics Inc., a global leader in consumer electronics, home appliances, and mobile communications. The company generates revenue through the sale of innovative products such as televisions, home appliances, air solutions, and mobile devices. Founded in 1958, LG has a rich history of technological advancements and is known for its commitment to sustainability and smart technology. Candidates should be aware of LG's strong market presence and its focus on delivering cutting-edge solutions to enhance consumer lifestyles.
How to land this job
Position your resume to highlight your expertise in managing end-to-end return operations, emphasizing experience with e-commerce and B2B return processes to match LG Electronics North America's focus areas.
Focus on showcasing your skills in developing and enforcing Standard Operating Procedures (SOPs), managing third-party logistics providers, and driving cost-reduction initiatives through data analysis and process improvements.
Apply through multiple channels including LG Electronics North America's official corporate careers site and LinkedIn to maximize your visibility and application reach for the Reverse Logistics Returns Operations Manager role.
Connect with professionals in LG's Supply Chain, Logistics, or Returns Operations divisions on LinkedIn; start conversations by referencing LG's commitment to 'Life's Good' philosophy or ask about recent return process innovations to break the ice.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'return process management,' 'SOP development,' '3PL management,' 'data analysis,' and 'return rate reduction' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify strategic LinkedIn connections, and optimize your resume for ATS, freeing up your time to prepare for interviews and networking.
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