Concentrix

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

REMOTEPosted 18 days ago

Job summary

  • Job post source

    This job is directly from Concentrix

  • Job overview

    The Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) provides customer service support from home, resolving routine issues and enhancing customer experiences.

  • Responsibilities and impact

    Daily tasks include providing inbound customer support, resolving technical issues, tracking information, and offering additional products or services.

  • Compensation and benefits

    The position offers paid training, performance-based incentives, health and wellness programs, and employee referral bonuses.

  • Experience and skills

    Candidates need to be bilingual in Spanish and English, have at least one year of customer service experience, and possess strong computer skills.

  • Career development

    Concentrix promotes internal growth, with 80% of managers being promoted from within, and offers various learning and leadership development programs.

  • Work environment and culture

    The company fosters a people-first, inclusive culture, and is recognized for its employee satisfaction and career growth opportunities.

  • Company information

    Concentrix is a global organization known for its customer service excellence, having received multiple awards for workplace culture and employee happiness.

  • Team overview

    The team is diverse, consisting of members from over 70 countries, all contributing to a supportive and collaborative environment.

  • Job location and travel

    This is a remote position, allowing candidates to work from home in the United States.

  • Application process

    Interested applicants should apply online, ensuring they meet the eligibility requirements for U.S. residency and work authorization.

  • Unique job features

    The role includes unique perks such as mentorship programs and celebrations for various company initiatives.

Company overview

Concentrix is a global business services company specializing in customer engagement and improving business performance. They generate revenue by providing customer experience outsourcing, including customer care, technical support, and sales services, to clients across various industries such as technology, healthcare, and finance. Founded in 1983, Concentrix has grown through strategic acquisitions, including the significant purchase of Convergys in 2018, enhancing its global footprint and service offerings. The company is known for its commitment to innovation, leveraging advanced analytics and technology to deliver superior customer experiences.

How to land this job

  • Position your resume to highlight your bilingual proficiency in Spanish and English, as well as your customer service experience, which are key requirements for the Seasonal Customer Service Representative role at Concentrix.

  • Emphasize your ability to handle inbound customer support and resolve basic technical issues, showcasing your problem-solving skills and experience in a fast-paced environment.

  • Apply through multiple channels, including Concentrix's corporate site and LinkedIn, to increase your chances of being noticed for this remote position.

  • Connect with current employees in the customer service division at Concentrix on LinkedIn to gain insights about the role and the company culture; ice breakers could include asking about their experiences or mentioning a shared interest in customer service excellence.

  • Optimize your resume for ATS systems by incorporating keywords from the job description such as 'bilingual', 'customer support', and 'technical issues', ensuring your application passes initial screenings.

  • Consider using Jennie Johnson's Power Apply feature, which can help you streamline your application process, tailor your resume effectively, and identify relevant networking opportunities, allowing you to focus more on your job search.

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