Job summary
Job post source
This job is directly from American Arbitration Association
Job overview
The Senior Case Administrator will provide administrative support on arbitration and mediation cases, ensuring adherence to AAA rules and applicable law, while fostering professionalism and client service.
Responsibilities and impact
Daily tasks include managing arbitration and mediation cases, mentoring junior colleagues, maintaining case files, ensuring confidentiality, and responding to client inquiries.
Compensation and benefits
The starting annual salary ranges from $57,000 to $72,000 depending on location, with additional incentives and a comprehensive benefits package including medical, dental, retirement plans, and paid time off.
Experience and skills
Candidates should have an Associate's degree and 4-6 years of relevant experience in customer service or legal environments, along with strong communication and mathematical skills.
Career development
Opportunities for professional growth include mentoring roles and potential advancement within the case administration team.
Work environment and culture
The company values diversity and offers a fast-paced, results-driven environment, recognized as one of the best nonprofits to work for.
Company information
The American Arbitration Association is a leading nonprofit organization focused on alternative dispute resolution, known for its commitment to fairness and integrity in arbitration and mediation.
Team overview
The candidate will work with a dedicated team of professionals, providing support and guidance to junior case administrators.
Job location and travel
This position is available in multiple locations including Fresno, Minneapolis, Johnston, San Diego, Los Angeles, New York, and San Francisco, with options for remote work depending on the location.
Application process
Interested candidates should submit their application along with any required documentation through the specified channels, with accommodations available for those with disabilities.
Unique job features
This role offers unique opportunities to mentor junior staff and engage in various administrative tasks within a respected nonprofit organization.
Company overview
The American Arbitration Association (AAA) is a not-for-profit organization that provides services for the resolution of disputes through arbitration, mediation, and other forms of alternative dispute resolution (ADR). They generate revenue by administering cases, offering training programs, and providing ADR services to individuals, businesses, and government entities. Founded in 1926, AAA has a long history of facilitating fair and efficient dispute resolution, making it a cornerstone in the field of ADR. Their extensive panel of neutrals and global reach underscore their commitment to impartiality and expertise.
How to land this job
Tailor your resume to emphasize your experience in case administration, client communication, and problem-solving skills, as these are essential for the Senior Case Administrator role at the American Arbitration Association.
Highlight your familiarity with arbitration and mediation processes, along with any relevant experience in legal environments, to align with the responsibilities outlined in the job description.
Apply for the position through multiple channels, including the American Arbitration Association's corporate site and LinkedIn, to maximize your chances of being noticed by recruiters.
Connect with professionals in the relevant division at the American Arbitration Association on LinkedIn to express your interest in the role; potential ice breakers could include asking about their experiences at the organization or discussing recent trends in arbitration.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'case administration,' 'arbitration,' 'mediation,' and 'confidentiality' to ensure it passes through initial screenings.
Utilize Jennie Johnson's Power Apply feature, which can efficiently tailor your applications, identify optimal channels for submission, and suggest relevant LinkedIn connections, allowing you to focus more on networking and less on administrative tasks.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.