Job summary
Job post source
This job is directly from Absa Group
Job overview
The Branch Service Official at Absa Group is responsible for processing bank teller transactions accurately and promptly, ensuring excellent customer service and adherence to banking policies.
Responsibilities and impact
The role involves executing cash and related transactions, managing cash floats, detecting and reporting fraud, providing customer advice, handling customer complaints, marketing banking products, identifying sales leads, and ensuring compliance with risk management and security procedures.
Compensation and benefits
The job mentions compensation and benefits impacting Kenya, Tanzania, and Mozambique with details available from the Reward department, but no specific salary or benefits are listed in the description.
Experience and skills
Candidates must have a Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies; skills in cash handling, customer service, fraud detection, and compliance are essential.
Work environment and culture
Absa Group promotes a professional image, adherence to corporate standards, and values diversity and equal opportunity in its workforce.
Company information
Absa Group is a well-established African bank with over 100 years of history, combining local presence with regional and international expertise, focused on growth and shaping Africa's financial future.
Job location and travel
The position impacts locations in Kenya, Tanzania (NBC), and Mozambique, with no specific office environment or remote work details provided.
Unique job features
The job includes unique responsibilities such as managing cash floats, fraud prevention under a 2 ID Buddy system, and promoting digital banking channels to customers.
Company overview
Absa Group is a major African financial services conglomerate headquartered in Johannesburg, South Africa, offering a broad range of banking, investment, and insurance products to retail, business, corporate, and institutional clients across the continent. The company generates revenue primarily through interest income from lending, fees for banking services, and commissions from insurance and asset management. Formerly known as Barclays Africa Group Limited, Absa rebranded in 2018 following Barclays’ divestment, marking a significant shift towards a pan-African identity and strategy. Absa operates in over ten African countries and is listed on the Johannesburg Stock Exchange, with a strong focus on digital innovation and financial inclusion. Candidates should be aware of Absa’s transformation journey, its commitment to sustainable growth, and its reputation as one of Africa’s leading financial institutions.
How to land this job
Tailor your resume to highlight your experience in cash handling, transaction processing, and customer service, emphasizing accuracy and vigilance against fraud as outlined in the Branch Service Official role at Absa Group.
Showcase your ability to manage cash floats, reconcile transactions, and adhere to strict compliance and security protocols, reflecting the detailed responsibilities in the job description.
Apply through Absa Group's official careers page and LinkedIn to maximize your application visibility, as these platforms are commonly used by the company for recruitment.
Connect with current Absa Group employees in the branch or retail banking divisions on LinkedIn, using ice breakers such as asking about their experience with Absa's customer service culture or recent branch initiatives to engage meaningfully.
Optimize your resume for ATS by including keywords from the job description such as 'cash reconciliation,' 'fraud prevention,' 'customer service,' 'transaction processing,' and 'compliance,' ensuring your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts, allowing you to focus on preparing for interviews and networking effectively.
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