Job summary
Job post source
This job is directly from ThompsonGas
Job overview
ThompsonGas is seeking a Customer Service Representative to support its growth by enhancing customer retention and acquisition while delivering exceptional customer service.
Responsibilities and impact
The Customer Service Representative will handle inbound and outbound calls, address customer inquiries, evaluate sales methods, and maintain customer account information with a focus on professionalism and quality.
Compensation and benefits
The position offers medical, dental, vision, and 401k with immediate eligibility, along with paid time off, employee training programs, quarterly bonus potential, and tuition reimbursement.
Experience and skills
Candidates should have a degree or equivalent experience, at least 3 years of customer service experience, preferably in a call center, and strong sales skills; familiarity with CARGAS and MPX systems is preferred.
Career development
ThompsonGas provides employee training programs and opportunities for career advancement.
Work environment and culture
The company promotes a culture of innovation and empowerment, allowing employees to drive change and create a unique customer experience.
Company information
ThompsonGas is the nation’s fastest growing propane retailer, focused on rethinking business practices to enhance customer experience.
Job location and travel
This is an onsite position.
Unique job features
The role is safety sensitive, requiring a pre-employment drug screening, and emphasizes the importance of customer health and safety.
Company overview
ThompsonGas is a leading propane service provider in the United States, specializing in residential, commercial, and agricultural propane delivery and services. Established in 1946, the company has grown significantly through strategic acquisitions and organic growth, now serving customers across multiple states. They generate revenue by offering propane delivery, tank installations, and maintenance services, as well as selling propane-related equipment and appliances. ThompsonGas is known for its customer-centric approach, safety standards, and commitment to sustainable energy solutions.
How to land this job
Position your resume to highlight your customer service experience, showcasing your ability to handle inbound and outbound calls with professionalism and warmth, which aligns with ThompsonGas's emphasis on creating an unrivaled customer experience.
Emphasize your multi-tasking skills and ability to thrive in fast-paced environments, as these traits are essential for the Customer Service Representative role.
Apply through multiple channels including the ThompsonGas corporate site and LinkedIn to maximize your visibility and chances of landing the position.
Connect with individuals in the customer service division at ThompsonGas on LinkedIn, and consider ice breakers such as asking about their experiences with customer retention strategies or discussing recent changes in company policies that impact customer service.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service', 'sales', 'data entry', and 'CARGAS' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored for the role and helping you connect with the right people in the company, allowing you to focus more on your job search.
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