Job summary
Job post source
This job is directly from GlowTouch Technologies
Job overview
The Customer Service and Support Representatives at GlowTouch Technologies will provide exceptional service to members and providers, ensuring a remarkable experience and addressing inquiries effectively.
Responsibilities and impact
Daily responsibilities include answering inbound customer support inquiries, diagnosing customer needs, educating members on benefits and claim status, and managing time effectively to handle incoming calls.
Compensation and benefits
The position offers a starting pay of $16.50 per hour, increasing to $17.00 after training, $17.50 at six months, and $18.00 after one year, along with a comprehensive benefits package including health, life, vision, dental insurance, and a 401K plan.
Experience and skills
Candidates should have previous customer service experience, preferably in healthcare, with strong communication, organizational, and time-management skills.
Career development
There are opportunities for career advancement within the growing company, particularly for those who demonstrate exceptional customer service skills.
Work environment and culture
UnifyCX promotes a diverse and inclusive work culture, leveraging advanced AI technologies to enhance customer experience and operational efficiency.
Company information
UnifyCX is a global business process outsourcing company with nearly two decades of experience, providing personalized contact centers and technology outsourcing solutions worldwide.
Team overview
The team consists of motivated individuals focused on delivering exceptional customer service, with a strong emphasis on collaboration and support.
Job location and travel
This position is remote but candidates must reside in San Antonio, TX.
Application process
Candidates are expected to apply by submitting their resume and may need to provide additional documentation as specified in the application instructions.
Unique job features
The role offers unique opportunities to work with advanced AI technologies and contribute to a growing global organization.
Company overview
GlowTouch Technologies is a global IT services company that specializes in providing customer experience management, technology services, and business process outsourcing. Founded in 2002, the company has grown by offering solutions that enhance customer interactions and streamline business operations across various industries. GlowTouch generates revenue through its diverse service offerings, which include customer support, technical support, and back-office processing, tailored to meet the specific needs of its clients. The company is known for its commitment to quality and innovation, with a history of expanding its capabilities and geographic reach to better serve its clients worldwide.
How to land this job
Position your resume to showcase your customer service experience, particularly in healthcare or similar fields, as this is emphasized in the job description.
Highlight your communication skills, organizational abilities, and attention to detail, which are crucial for effectively managing customer inquiries and providing exceptional service.
Apply through multiple platforms, including GlowTouch Technologies' corporate site and LinkedIn, to maximize your chances of being noticed for the role.
Connect with current Customer Service and Support Representatives at GlowTouch Technologies on LinkedIn to gain insights and inquire about the position; you might start by mentioning your interest in their work or asking for tips on succeeding in the application process.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service', 'communication', and 'benefit eligibility' to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your job search by tailoring your application, identifying the best channels to apply through, and helping you connect with relevant professionals at GlowTouch Technologies.
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