Job summary
Job post source
This job is directly from Follett Higher Education
Job overview
The Campus Store Manager at Follett Higher Education leads all store operations, driving sales growth and ensuring excellent customer service while managing team development and financial performance.
Responsibilities and impact
The manager executes daily store operations, sales promotions, and financial reviews, partners with campus for events and outreach, manages talent including recruitment and coaching, and maintains a customer-focused store environment.
Experience and skills
Requires a Bachelor's degree or equivalent, 3-5 years retail management or strong customer service experience, general computer skills, strong organizational and analytical skills, excellent communication and relationship-building abilities, and minimal travel under 10%. Academic retail experience is a plus.
Work environment and culture
The role emphasizes Follett Values such as teamwork, innovation, inclusion, and accountability, fostering a culture of mentorship and continuous development.
Company information
Follett Higher Education operates campus stores and focuses on delivering brand and operational excellence through customer engagement and strategic partnerships.
Team overview
The manager leads cross-functional teams, focusing on engagement, performance management, and operational standards to achieve business results.
Job location and travel
The position is located in Cedar Falls, Iowa, with minimal travel requirements under 10%.
Unique job features
The role includes unique responsibilities like managing in-store course materials, facilitating campus events, and potentially overseeing a café or convenience store with health and safety compliance.
Company overview
Follett Higher Education is a leading provider of education technology, services, and physical and digital content for higher education institutions. They operate campus bookstores across North America, offering textbooks, course materials, and school merchandise. The company generates revenue through book sales, digital content subscriptions, and various campus services. Founded in 1873, Follett has a long history of supporting educational institutions and has continually evolved to meet the changing needs of students and educators.
How to land this job
Tailor your resume to highlight leadership experience in retail management, especially focusing on driving sales growth and managing store operations, as these are core to the Campus Store Manager role at Follett Higher Education.
Emphasize your skills in team development, mentorship, and talent management, showcasing your ability to recruit, train, and coach staff to meet operational and customer service standards.
Apply through multiple channels including Follett Higher Education’s corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees or managers within Follett’s campus store division on LinkedIn; use ice breakers like commenting on recent store events or asking about how they implement Follett’s core values in daily operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'sales growth,' 'team leadership,' 'customer service,' 'financial acumen,' and 'store operations' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume with targeted keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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