Job summary
Job post source
This job is directly from Makeready
Job overview
The Night Audit position at Makeready involves managing overnight front desk operations and financial reconciliation to ensure smooth daily property setup and guest satisfaction.
Responsibilities and impact
The role includes balancing day shift accounts, managing front desk activities such as guest check-ins and check-outs, scheduling wake-up calls, auditing accounts for accuracy, resolving discrepancies, handling guest requests and complaints, and answering calls and inquiries.
Compensation and benefits
The job offers benefits including PTO/PTO exchange, medical/dental/vision insurance, maternity/paternity leave, pet insurance, company-matched dependent care and 401k, student loan repayment, and other ancillary benefits focused on team health and well-being.
Experience and skills
Prior experience is highly preferred, with a strong attention to detail and the ability to manage multiple requests simultaneously being essential.
Work environment and culture
Makeready promotes an inclusive, equal opportunity workplace valuing individual qualifications and diversity, guided by principles fostering teamwork and success.
Company information
Makeready LLC operates a collection of properties including The Eliza Jane, blending historical and modern luxury experiences in New Orleans, emphasizing culture and guest service.
Job location and travel
The position is located at The Eliza Jane hotel in New Orleans, reflecting the city's culture and industry.
Unique job features
The job uniquely combines historical ambiance with modern luxury service in a culturally rich environment, emphasizing guest satisfaction and detailed financial auditing.
Company overview
Makeready is a hospitality company that specializes in the development, branding, and management of lifestyle hotels, restaurants, and retail spaces. They generate revenue by creating unique guest experiences and managing properties that blend local culture with high-quality service. Founded with a vision to redefine hospitality, Makeready has a history of transforming historic buildings into vibrant community hubs. Their portfolio includes several acclaimed properties known for their distinctive design and exceptional service.
How to land this job
Position your resume to underscore your prior experience in night audit or front desk roles, emphasizing your ability to manage guest check-ins, check-outs, and concierge services efficiently during overnight shifts.
Highlight your attention to detail and strong organizational skills by showcasing your experience in balancing accounts, auditing for accuracy, and resolving discrepancies, as these are critical for this role at Makeready.
Apply through multiple platforms such as Makeready's corporate careers page and LinkedIn to maximize your exposure and increase your chances of being noticed for the Night Audit position.
Connect with current Makeready employees or team members in the hospitality or front desk division on LinkedIn; initiate conversations by commenting on their recent posts about guest services or asking about the company culture and what qualities they value in night audit staff.
Optimize your resume for ATS by including keywords from the job description like 'balancing accounts,' 'guest check-in/out,' 'customer service,' 'attention to detail,' and 'resolve discrepancies' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple job boards, help identify LinkedIn contacts for networking, and ensure your resume is ATS-optimized, allowing you to focus your energy on preparing for interviews and other job search activities.
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