Job summary
Job post source
This job is directly from A10 Networks, Inc
Job overview
The Network Support Engineer role at A10 Networks involves troubleshooting and resolving network and product issues to ensure customer satisfaction with A10's products and services.
Responsibilities and impact
The engineer will troubleshoot L4-L7 traffic issues, analyze TCP and HTTP performance problems, work with customer teams to resolve integration and configuration errors, troubleshoot across cloud deployments, analyze application layer security issues, use packet capture and traffic generation tools, reproduce issues in lab environments, contribute to knowledge bases, and participate in training.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 1-3 years in network support or similar roles, preferred networking certifications, foundational networking knowledge, experience with packet capture tools, exposure to load balancing platforms, and familiarity with cloud environments and security technologies like WAF and DDoS protection.
Work environment and culture
A10 Networks promotes equal opportunity employment and compliance with nondiscrimination laws, fostering an inclusive work environment.
Company information
A10 Networks is a technology company focused on network solutions, emphasizing customer satisfaction and technical excellence.
Company overview
A10 Networks, Inc. is a technology company specializing in the development of advanced application networking and security solutions. They generate revenue by providing software and hardware products that enhance the performance, security, and availability of data center applications and networks. Founded in 2004, A10 Networks is known for its innovative solutions in application delivery controllers (ADCs), DDoS protection, and secure application services. The company has a significant presence in the cybersecurity market, catering to enterprises, service providers, and government organizations worldwide.
How to land this job
Position your resume to highlight your hands-on experience with network support, troubleshooting L4-L7 traffic issues, and familiarity with cloud platforms like AWS, Azure, OCI, and GCP as emphasized in the job description.
Focus on showcasing skills with packet capture tools such as Wireshark and tcpdump, knowledge of TCP/IP, HTTP/S, SSL/TLS protocols, and any exposure to load balancing or ADC platforms to align with key responsibilities.
Apply through multiple channels including A10 Networks’ corporate careers page and LinkedIn to maximize your chances of being noticed for the Network Support Engineer role.
Connect on LinkedIn with current A10 Networks employees in the network engineering or customer support divisions; use ice breakers like referencing recent A10 product updates, asking about team culture, or inquiring about typical customer challenges they face.
Optimize your resume for ATS by incorporating keywords from the job description such as 'network troubleshooting,' 'packet analysis,' 'cloud deployments,' 'WAF,' and 'DDoS protection' to ensure it passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate application submissions, tailor your resume for ATS, identify multiple application platforms, and find relevant LinkedIn contacts, saving you valuable time during your job search.
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