Job summary
Job post source
This job is directly from Western Governors University
Job overview
The Supervisor, Military and Veteran Benefits role at WGU focuses on leading a team to provide exceptional support to military and veteran students, enhancing their educational experience and ensuring compliance with VA regulations.
Responsibilities and impact
Daily responsibilities include monitoring support queues, coordinating case assignments, supervising team training, ensuring compliance records are maintained, and collaborating with internal departments to resolve student issues.
Compensation and benefits
The salary range for this position is $52,100.00 - $86,000.00, with benefits including medical, dental, vision, retirement plans, flexible paid time off, and discounted tuition.
Experience and skills
Candidates must have a high school diploma, 3 years of experience with VA and DOD benefit programs, and 1 year of team management experience, with preferred qualifications including a bachelor's degree and experience in higher education.
Career development
WGU offers opportunities for professional growth through training programs and potential career advancement within the university.
Work environment and culture
The university promotes a diverse workforce and values student-focused professionals committed to expanding access to higher education.
Company information
Western Governors University is an online university dedicated to providing competency-based degree programs, recognized for its innovative approach to education.
Team overview
The candidate will join a dedicated team focused on supporting military and veteran students, collaborating closely with various departments.
Job location and travel
This position is based at Western Governors University, which operates primarily in a virtual environment.
Application process
To apply for this position, candidates should apply online as specified in the job description.
Unique job features
This role offers unique opportunities to innovate in student support for military and veteran benefits, along with participation in military training and conferences.
Company overview
Western Governors University (WGU) is an accredited online university that offers competency-based education, primarily targeting working adults seeking to advance their careers through flexible learning. Founded in 1997 by a group of U.S. governors, WGU makes money through tuition fees, which are charged at a flat rate per term rather than per credit hour, making it cost-effective for students to accelerate their studies. The university is notable for its innovative approach to higher education, emphasizing mastery of skills and knowledge over traditional classroom time, and has grown significantly, serving tens of thousands of students across the United States.
How to land this job
Position your resume to highlight your leadership experience, especially in managing teams and fostering employee development, as these are key for the Supervisor, Military and Veteran Benefits role at WGU.
Emphasize your strong interpersonal communication skills and your ability to work with diverse populations, as well as your experience with VA and DOD benefit programs.
Apply through multiple platforms, including WGU's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the Military Support division at WGU on LinkedIn to gain insights about the role and the team culture; potential ice breakers could include asking about their favorite part of working at WGU or discussing recent developments in military education benefits.
Optimize your resume for ATS by incorporating keywords from the job description such as 'emotional intelligence,' 'conflict resolution,' and 'customer service' to ensure it passes the initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your efforts on preparing for interviews and networking rather than getting bogged down in administrative tasks.
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