Job summary
Job post source
This job is directly from Parkland Health
Job overview
The Customer Service Representative at Parkland Health plays a crucial role in responding to inquiries and ensuring the accuracy of patient financial accounts, contributing to the overall mission of patient care.
Responsibilities and impact
Daily responsibilities include answering phone calls, updating patient accounts, responding to correspondence, documenting actions, tracking productivity, and maintaining positive relationships with various stakeholders.
Experience and skills
Candidates must have three years of experience in a hospital or physician business office and two years of customer service experience in a medical business office, with preferred skills including bilingual abilities and knowledge of medical terminology.
Work environment and culture
Parkland Health emphasizes teamwork, cooperation, and a positive public image, fostering a diverse and supportive work environment.
Company information
Parkland Health has a rich history of over 125 years serving the community, focusing on the health and well-being of individuals and communities.
Company overview
Parkland Health is a renowned public healthcare system based in Dallas, Texas, providing comprehensive medical services including emergency care, surgery, and specialized treatments. It generates revenue through patient services, government funding, and grants. Founded in 1894, Parkland is known for its commitment to community health and its role in pioneering medical advancements, such as the first use of the artificial kidney machine in the U.S.
How to land this job
Tailor your resume to emphasize your three years of experience in a hospital or physician business office, along with your two years of customer service experience in a medical environment, showcasing your ability to handle patient inquiries and financial accounts effectively.
Highlight your proficiency in medical billing, managed care programs, and knowledge of medical software, as these skills are crucial for the Customer Service Representative role at Parkland Health.
Apply through multiple channels, including Parkland Health's corporate site and LinkedIn, to maximize your visibility and increase your chances of landing an interview for this position.
Connect with individuals in the billing or customer service departments at Parkland Health on LinkedIn; ice breakers could include discussing their experiences at Parkland or asking about the team dynamics and culture.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service', 'billing', and 'medical software', to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored, and helping you identify the best channels for applying and networking effectively.
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