Job summary
Job post source
This job is directly from Walden University
Job overview
The Customer Service Representative at Walden University handles incoming and outgoing communications to support students and prospects, ensuring excellent service and proper routing of inquiries.
Responsibilities and impact
The CSR responds to customer inquiries via phone, chat, email, and SMS, documents interactions in Salesforce, resolves front-line issues, escalates concerns as needed, participates in outbound initiatives, and stays updated on business processes and product knowledge.
Compensation and benefits
The salary range is $14.6 to $23.29 per hour, with pay adjusted based on experience and other factors. Benefits include health, dental, vision, life and disability insurance, 401k with 6% employer match, 15 paid vacation days, 12 paid holidays plus 2 floating holidays.
Experience and skills
Requires a high school diploma (bachelor's preferred), 3+ years of customer service experience preferred, proficiency with Microsoft Office, strong organizational and communication skills, and ability to multitask and work in a fast-paced environment.
Work environment and culture
Walden University values diversity and equal opportunity, supporting minority, female, disability, veteran, gender identity, and sexual orientation inclusion.
Company information
Walden University is part of Adtalem, offering educational services and committed to diversity and inclusion.
Company overview
Walden University is an accredited online institution that offers a wide range of degree programs, including bachelor's, master's, and doctoral degrees, primarily in fields such as education, health sciences, counseling, and management. The university generates revenue through tuition fees and various educational services provided to its students. Founded in 1970, Walden University was established with a mission to provide higher education opportunities to adult learners and working professionals, emphasizing social change and practical application of knowledge.
How to land this job
Tailor your resume to highlight your customer service experience, especially handling multi-channel communications such as phone, chat, email, and SMS, as this is critical for the Walden University CSR role.
Emphasize your proficiency with CRM systems like Salesforce and your ability to document interactions accurately, along with strong organizational and communication skills, as these are key responsibilities.
Apply via multiple platforms including Walden University's corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Customer Service Representatives or team members in Walden University's enrollment or student services division on LinkedIn; start conversations by referencing the university's commitment to student support or asking about their favorite part of working there.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'Salesforce,' 'multi-channel communication,' 'problem-solving,' and 'time management' to ensure it passes initial screening.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
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