Job summary
Job post source
This job is directly from Oscar Health
Job overview
The Part-Time Customer Service Representative role at Oscar Health supports member and provider services by handling customer interactions and back office tasks to maintain smooth health insurance operations.
Responsibilities and impact
The role involves managing daily customer service activities, maintaining caseloads, working with members, brokers, and providers, escalating issues, participating in process improvements, and ensuring compliance with health information regulations.
Compensation and benefits
The position pays $19.00 per hour with eligibility for select employee benefits, vacation accrual, and for full-time employees, medical, dental, vision, paid holidays, sick leave, parental leave, 401(k), life and disability insurance, and wellness reimbursements.
Experience and skills
Candidates need at least 1 year of experience in a high-volume or customer-focused setting and healthcare experience, with a high school diploma or GED required; preferred skills include strong analytical abilities and proficiency in Google Suite or Microsoft Office.
Work environment and culture
Oscar Health promotes an inclusive culture focused on authenticity, belonging, and support, with a blended work environment connecting remote and onsite employees to the company mission.
Company information
Oscar Health is a technology-driven health insurance company founded in 2012, focused on member-centered care and innovative insurance solutions.
Team overview
The candidate will join the Member and Provider Services team, reporting to the Concierge Operations Manager, working collaboratively across partners and internal teams.
Job location and travel
This is a remote position requiring residency in Florida, with specified part-time shifts in Eastern Standard Time.
Unique job features
The role offers remote work flexibility, a focus on compliance and process improvement, and an emphasis on member-centered service in a tech-forward insurance company.
Company overview
Oscar Health is a technology-driven health insurance company focused on making healthcare more accessible and affordable. They generate revenue primarily through premiums paid by individual members, small businesses, and Medicare Advantage plans. Founded in 2012 by Mario Schlosser, Josh Kushner, and Kevin Nazemi, Oscar has distinguished itself by leveraging data and technology to offer personalized care, telemedicine services, and a user-friendly mobile app. The company went public in 2021, further expanding its reach and capabilities in the health insurance market.
How to land this job
Tailor your resume to highlight your experience in high-volume customer service and healthcare settings, emphasizing your ability to manage caseloads and handle multiple communication channels effectively.
Focus on showcasing your skills in process adherence, problem escalation, and compliance with regulatory standards, especially related to handling Personal Health Information (PHI).
Apply through Oscar Health’s official careers page as well as on LinkedIn and other job boards that list this remote Florida-based position to maximize your application exposure.
Connect with current members of Oscar Health’s Member and Provider Services team on LinkedIn; start conversations by complimenting their commitment to innovative healthcare or asking about their experience with remote work culture at Oscar.
Optimize your resume for ATS by including keywords such as 'customer service,' 'healthcare experience,' 'caseload management,' 'compliance,' and 'process improvement' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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