Job summary
Job post source
This job is directly from Elite Direct Management
Job overview
The Customer Service Representative (CSR) role at Elite Direct Management focuses on delivering excellent customer service and supporting client growth by providing high-quality, timely assistance.
Responsibilities and impact
The CSR will communicate effectively with customers, develop product knowledge, qualify potential customers, schedule appointments, collaborate with management to ensure satisfaction, and adapt to policy changes.
Experience and skills
Candidates should have 1-2 years of customer service or sales experience, a friendly and professional demeanor, attention to detail, critical thinking skills, and complete a three-week training program.
Company overview
Elite Direct Management is a company specializing in providing comprehensive management solutions tailored to the needs of businesses across various industries. They generate revenue by offering services such as strategic planning, operational efficiency improvement, and financial management to help organizations optimize their performance and achieve their goals. Founded with a focus on delivering high-quality management consulting, the company has established a reputation for its expertise and client-centric approach. Understanding their commitment to innovation and excellence is crucial for candidates looking to join their dynamic team.
How to land this job
Position your resume to highlight your interpersonal skills, customer service experience, and ability to deliver customized solutions, as these are key for the Customer Service Representative role at Elite Direct Management.
Emphasize your experience in client-facing roles, attention to detail, and ability to manage schedules and appointments accurately, reflecting the job’s responsibilities and requirements.
Apply through multiple channels including Elite Direct Management’s corporate careers page and LinkedIn to maximize your application visibility.
Connect on LinkedIn with current employees in the customer service or management divisions at Elite Direct Management; start conversations by complimenting their customer service approach or asking about recent company initiatives related to client satisfaction.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'client-facing,' 'time management,' 'critical thinking,' and 'product knowledge' to improve your chances of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, locate multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.