Job summary
Job post source
This job is directly from Milan Institute
Job overview
The Customer Service Specialist at Milan Institute plays a key role in managing client interactions on the student salon floor, ensuring excellent customer service and supporting student learning in a dynamic environment.
Responsibilities and impact
The role involves greeting clients, scheduling appointments, coordinating with instructors and students, handling payments, resolving client issues, promoting salon services, maintaining salon cleanliness, and assisting with administrative tasks.
Compensation and benefits
The position offers benefits including a 401(k) retirement plan, an Employee Stock Ownership Plan, and career advancement opportunities.
Experience and skills
Candidates should have a high school diploma or equivalent, preferably with customer service or hospitality training, experience in customer service especially in beauty or salon settings, strong communication and organizational skills, multitasking ability, and basic cosmetology knowledge; proficiency with salon management software is a plus.
Career development
The job offers career advancement opportunities within Milan Institute.
Work environment and culture
The work environment is dynamic and creative, focused on supporting student development and providing a professional, positive salon atmosphere.
Company information
Milan Institute is a private post-secondary college specializing in Allied Health, Business, and Cosmetology education, recognized as a leader in these fields.
Application process
Applicants are encouraged to apply directly through the Milan Institute website, with information available on campus crime statistics online.
Unique job features
This role uniquely combines customer service with educational support on a student salon floor, offering a creative and impactful work setting.
Company overview
Milan Institute is a private, for-profit educational institution that provides career training in fields such as healthcare, beauty, business, and massage therapy. Established in 1985, the institute operates multiple campuses across the United States, offering hands-on training and certification programs designed to prepare students for immediate employment. The institute generates revenue through tuition fees and government-funded financial aid programs. Its long-standing reputation and commitment to practical education make it a notable player in vocational training.
How to land this job
Position your resume to highlight your customer service experience, especially in salon or beauty environments, emphasizing your ability to manage appointments, handle client inquiries, and support student learning.
Focus on showcasing your strong interpersonal and communication skills, organizational abilities, and any familiarity with salon management software or booking systems.
Apply through multiple channels including Milan Institute's official careers page, LinkedIn, and other job boards where the position is posted to maximize your application reach.
Connect with current employees or recruiters in Milan Institute's cosmetology or student services divisions on LinkedIn; start conversations by complimenting their institute’s commitment to student development or asking about their experience working with the student salon floor.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'appointment scheduling,' 'salon operations,' 'client satisfaction,' and 'cosmetology knowledge' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, apply through all relevant platforms, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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