Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative will engage with customers, selling fitness products and services while representing Road Runner Sports, the largest running and walking store.
Responsibilities and impact
Daily tasks include resolving customer concerns, achieving sales goals, and providing excellent customer service to create a positive experience.
Compensation and benefits
The position offers a pay rate of $19.00/hr, which includes a base of $16.00/hr plus bonuses for hitting sales goals, along with discounts on products.
Experience and skills
Candidates should have previous customer service and/or sales experience in a high-volume call center, along with a positive attitude and ability to work independently from home.
Career development
The role provides opportunities to become an expert in fitness products and develop customer engagement skills, contributing to personal growth.
Work environment and culture
Road Runner Sports values a fun and casual work environment, emphasizing health, fitness, and customer satisfaction.
Company information
Founded over 40 years ago in a San Diego garage, Road Runner Sports has grown to 47 stores nationwide and was recognized as the 2023 Footwear Retailer of the Year.
Team overview
The team consists of customer service representatives working remotely, focusing on delivering exceptional service and support to customers.
Job location and travel
This is a remote position, allowing employees to work from their established home office with a reliable internet connection.
Application process
Candidates are encouraged to apply directly on the Road Runner Sports Career page, with follow-up expected within 10 days if qualifications are met.
Unique job features
The role includes unique perks such as significant discounts on fitness products and the opportunity to help customers improve their health and fitness.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Position your resume to showcase your customer service experience, particularly in high-volume call center environments, and highlight your ability to engage customers effectively, as these are key requirements for the role at Road Runner Sports.
Emphasize your previous remote work experience and your ability to work independently in a home environment, which aligns with the company's expectations for a flexible and reliable representative.
Apply through multiple channels, including the Road Runner Sports corporate career page and LinkedIn, to enhance your visibility and increase your chances of landing the job.
Connect with current employees in the customer service division at Road Runner Sports on LinkedIn to gather insights about the role and the company culture. Ice breakers could include asking about their experience with the company's values or their favorite product from Road Runner Sports.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service,' 'sales,' 'remote work,' and 'high-volume call center,' to ensure your application passes through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best channels for application, and suggesting relevant LinkedIn connections, allowing you to focus on other aspects of your job search.
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