Job summary
Job post source
This job is directly from Veradigm
Job overview
The Salesforce Business Analyst role at Veradigm focuses on leveraging Salesforce Service Cloud capabilities to support scalable growth and enhance customer experiences in healthcare technology.
Responsibilities and impact
The analyst will act as a liaison between business and IT, lead discovery sessions, translate workflows into technical specs, collaborate with development teams, manage testing and UAT, support end-users, maintain documentation, monitor platform performance, and communicate with stakeholders.
Compensation and benefits
Veradigm offers a comprehensive compensation and benefits package including holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.
Experience and skills
Candidates need 3+ years of Salesforce experience with Service Cloud, Salesforce Administrator Certification, strong communication and analytical skills, familiarity with Agile/Scrum, and preferred qualifications include Experience Cloud, CPQ, healthcare experience, and data analysis skills.
Career development
Veradigm supports professional development and offers tools and flexibility for employees to grow and bring their best to work.
Work environment and culture
Veradigm values diversity, inclusion, and equal opportunity, fostering a dynamic and collaborative environment focused on healthcare innovation.
Company information
Veradigm is a healthcare technology company focused on data-driven solutions using research, analytics, and AI to improve healthcare outcomes for providers, life sciences, health plans, and patients.
Job location and travel
This is a remote position, allowing work from any location within the US or Canada with legal work authorization.
Application process
Applicants must apply through Veradigm's official corporate site to avoid identity theft and verify legal work eligibility.
Unique job features
The job offers unique opportunities to work with cutting-edge AI technologies and Salesforce Service Cloud innovations in a healthcare-focused environment.
Company overview
Veradigm® is a healthcare technology company focused on providing innovative solutions to improve patient care and streamline clinical workflows. They generate revenue by offering a suite of software products and services, including electronic health records (EHR), practice management tools, and data analytics platforms to healthcare providers, payers, and life sciences companies. Originally part of Allscripts, Veradigm® was rebranded to better align with its mission of transforming health through actionable insights and integrated technology solutions. Their history of leveraging data to enhance clinical outcomes and operational efficiency is crucial for candidates to understand.
How to land this job
Position your resume to highlight your Salesforce expertise, especially your hands-on experience with Service Cloud features like chat, messaging, portals, knowledge base, and third-party call center integrations such as Vonage or NVM.
Emphasize your ability to bridge business and technical teams by showcasing skills in gathering requirements, translating workflows into user stories and functional specs, and collaborating with developers and QA teams.
Apply through multiple channels including Veradigm's official corporate site and LinkedIn to maximize your application visibility and ensure you are applying to legitimate postings.
Connect with current Veradigm employees in the Salesforce or Business Analyst divisions on LinkedIn, using ice breakers like commenting on recent healthcare tech innovations they’ve shared or expressing interest in how Veradigm leverages AI in healthcare analytics.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Salesforce Service Cloud,' 'Omni-Channel Support,' 'case management,' 'UAT,' 'Agile/Scrum,' and specific call center integration platforms to pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, locate multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.