Job summary
Job post source
This job is directly from LotusLynx
Job overview
The Vice President of Customer Success at LotusLynx leads the client experience team to enhance customer satisfaction and drive strategic improvements across the customer journey.
Responsibilities and impact
The role involves building and leading a client experience team, managing SLA execution, enhancing client communication, deploying client-facing tools, driving feedback loops, and collaborating cross-functionally to improve processes.
Experience and skills
Candidates need 10+ years in client experience or customer success, proven SLA and client engagement management, experience creating service functions and playbooks, strong data and communication skills, with logistics or B2B field services experience as a bonus.
Company overview
LotusLynx is a boutique recruiting and talent strategy firm focused on delivering personalized, people-first hiring solutions for its clients. The company specializes in redefining recruitment by tailoring its approach to meet specific organizational needs, emphasizing a high-touch and customized experience. Based on recent job postings, LotusLynx is active in the information technology sector, sourcing roles such as IT Field Technicians in locations like Mount Prospect, Illinois. Their revenue model centers on providing recruitment and talent strategy services to businesses seeking specialized hiring support. Candidates should note the company's commitment to individualized service and its expertise in both recruitment and talent management.
How to land this job
Tailor your resume to emphasize your leadership experience in building and managing client experience teams, showcasing your ability to hire, develop, and lead advocates for clients as described in the LotusLynx job posting.
Highlight your proven track record in managing SLAs, driving service quality, and improving resolution turnaround times using metrics and process improvements to align with the role’s core responsibilities.
Showcase your skills in implementing scalable communication strategies and client-facing tools that enhance transparency and trust throughout the customer journey, as LotusLynx values these highly.
Apply through multiple channels including LotusLynx’s corporate website and LinkedIn to maximize your application’s reach and visibility for the Vice President of Customer Success position.
Connect with current LotusLynx employees in customer success or client experience divisions on LinkedIn, using ice breakers like commenting on recent company initiatives or asking about their experience improving client communication and SLA execution.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client experience,' 'SLA execution,' 'customer success,' 'client communication,' and 'cross-functional collaboration' to ensure your resume passes initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and strategy.
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